Assistant Branch Manager

Newcastle; Manchester; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Annual leave (25 days + bank holidays)

Performance-related pay

Job summary

Newcastle Building Society Group’s King Street branch in Manchester is seeking an Assistant Branch Manager to lead day-to-day operations, coach colleagues and support the Branch Manager.

You will build long-term relationships with customers, apply the understanding needs process, and qualify leads for advisers to support growth across Greater Manchester through community engagement and events.

This leadership role offers a clear path to a future Branch Manager position within a growing mutual.

Qualifications

• Credible people leader with first class communication skills.
• Strong leadership, coaching and mentoring abilities to maintain high customer satisfaction and advocacy.
• Experience in a customer-facing management role; branch leadership experience is advantageous.

Responsibilities

• Support the Branch Manager in day-to-day operations of the King Street branch.
• Coach, mentor and lead colleagues and act as Deputy when required.
• Build long-term relationships with customers and establish business results through proactive service.
• Apply the Branch is understanding needs process and qualify leads for advisers.

Job description

Job Posting Title Assistant Branch Manager Salary Band £28,815 - £35,937 LC2 Gen Job Description

About the Role We’re bringing mutual savings, mortgages and financial advice for all back to the Greater Manchester region. Following our merger with Manchester Building Society in 2023, we returned to the high street in September 2025, with our flagship King Street branch. That was just the beginning of a new era! We have made great progress in our long-term goal to immerse our society into the fabric of Manchester. Engaging new members to join the movement through face-to-face financial services, enabling us to make a real difference in the local community. We now have a leadership opportunity as our King Street Assistant Branch Manager, enabling you to make a significant contribution to our growth. In return you will have the opportunity to develop and progress your career, ready to take the lead in a future Branch Manager role as we grow our branch network across Greater Manchester. Mutually inclusive, made by our members, as Manchester Building Society, part of Newcastle Building Society Group, we will provide savings and mortgage products with personal customer service and face-to-face financial guidance and advice open to all, not just the wealthy. Within this role, you will support the Branch Manager in the day to day running of our city centre branch, encouraging and coaching colleagues and often acting as a Deputy when required. This opportunity will also involve managing the Branch to achieve business results by establishing and building long term relationships with our customers whilst providing a friendly and professional service. You will take personal ownership in applying the Branch 'understanding needs process', suggesting options that customers may consider as well as qualifying leads for the relevant advice specialists. You will have plenty of opportunities to have a positive impact across Greater Manchester through attendance of charity and networking events, leadership of pop-up activity across the city region and supporting communities through delivering community talks on a variety of financial educational topics.

About You

As a credible people leader, you will have first class communication skills, as well as a natural ability to motivate and lead from the front. Your strong leadership, coaching, and mentoring skills will see your team maintain the very highest levels of customer satisfaction and customer advocacy we strive for. Your experience of working in a customer-facing management role and achieving organisational KPI’s will stand you in great stead to take the branch forward in achieving its goals. Branch based banking leadership experience is advantageous, however we will consider applications from candidates with strong leadership experience within customer facing environments. We are looking for a proven leader that has further career aspirations and wants to join a growing purpose led organisation. You see the Assistant Branch Manager role as an entry point to build a solid foundation of experience which will support your goal to progress to a potential future Branch Manager role. As an inclusive employer and a part of a member owned mutual, we aim to reflect the communities we serve. We encourage applications from candidates from a variety of backgrounds and life experiences. Individuality is good for you, good for us and great for our customers.

About Us

Starting on King Street in the heart of Manchester city centre, we’re bringing branches back to Manchester. At Newcastle Building Society Group, our branch teams are the face of our Society. They are our connection to the community and a hugely positive part of the high streets, towns and cities in which we are located. The main purpose of our branches is the provision of reputable savings and mortgage accounts, this is underpinned by solid financial advice for those who live in and around our branch locations. Priority for us in the branch network is maintaining great relationships with both existing and potential customers through consistent customer engagement. We pride ourselves on being a dependable source, here to help our customers understand and address their ever-changing financial needs. We are always busy developing community spaces, supporting local groups and creating a long-term legacy to benefit our communities. As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage application from candidates of all backgrounds. We believe that everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place to belong. A place to be you.

What do you get in return?

As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

• Financial Corporate bonus scheme (on target 5%, up to a maximum 10%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts
• Work/Life Balance 25 days’ annual leave + bank holidays (rises to 30 with length of service)
• The option to buy and sell up to 5 days’ holiday
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
• Health and Wellbeing Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Access to discounted gyms
• Two paid volunteering days’ each year
• Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you.

Company: Newcastle Building Society

People are the focus of absolutely everything we do. We believe in people, we care deeply about their hopes, their dreams and their wellbeing. And that applies equally to our customers, our communities and our colleagues – which means you, if you choose to work here, it’s important to us that you know if you join us we will welcome you, respect you, encourage you and help you to achieve your goals.