Assistant Branch Manager

Scrivens Opticians; Gosport; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff discounts

Career development

Structured training

Paid leave

Job summary

Scrivens Opticians is seeking an Assistant Branch Manager to help lead a dedicated optical/hearing team and drive branch performance while maintaining high standards of service.

You'll support the Branch Manager, motivate staff, deliver excellent customer service, manage stock and merchandising, and assist in local marketing initiatives. A background in retail or healthcare with strong interpersonal and sales skills is essential.

Qualifications

• Experience in retail or healthcare, ideally optical or audiology.
• Strong background in customer service and sales.
• Excellent interpersonal and communication skills.
• Proven ability to lead, motivate and support a team; organized and reliable.

Responsibilities

• Assist in managing daily branch operations for smooth, efficient service.
• Support and motivate the team to hit branch sales targets for optical and hearing products.
• Deliver outstanding customer service with professionalism and empathy.
• Assist in staff training, coaching and performance management.
• Manage stock levels, merchandising and branch presentation to company standards.
• Coordinate local marketing initiatives and promotional campaigns.
• Step in as acting Branch Manager when required, including opening and closing the branch.

Skills

Customer service

Sales

Interpersonal skills

Communication

Leadership

Team motivation

Organization

Reliability

Pressure handling

IT basics

POS systems

Tools

POS systems

Job description

About the role

As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.

Responsibilities

• Assist in managing the daily operations of the branch, ensuring smooth and efficient service
• Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
• Deliver outstanding customer service, addressing customer needs with professionalism and empathy
• Assist in staff training, coaching, and performance management
• Manage stock levels, merchandising, and branch presentation to company standards
• Help coordinate local marketing initiatives and promotional campaigns
• Step in as acting Branch Manager when required, including opening and closing the branch

What we’re looking for

We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.

What we offer

• Competitive salary and bonus scheme
• Career development opportunities and structured training
• Staff discounts on optical and hearing products
• Supportive and inclusive team environment
• 28 days annual leave including bank holidays (pro-rata)

We are an equal opportunities employer.