Assistant Administrator

JTC Group; St Helier; On-site; GBP 30,000 - 38,000; Full time

Job summary

JTC Group in the United Kingdom is looking for an organised and precise administrator to support the Employer Solutions team with pension distributions, payments, and related KYC processing. You will work with plan members and senior colleagues to ensure timely, accurate processing and maintain clear records.

The role emphasises attention to detail, effective communication, and the ability to meet deadlines within defined processes, contributing to high standards of client service.

Responsibilities

• Preparation of payments for invoices and distribution payments.
• Deal with the preparation of Periodic Pension Payments to include member correspondence and working through a checklist.
• Build relationships within the Employer Solutions department to provide our clients with excellent customer service.
• Dealing with standard member queries and procedural driven actions with the assistance of senior members of the team.
• Follow all relevant processes and procedures.
• Ensure tasks are completed within the deadlines set.
• Maintain accurate and up to date records of client entities.
• Assist with collating and processing know your client ("KYC") documents from plan members.

Job description

The role holder will workclosely with team members who are the main points of contact for plan membersin relation to their distribution, transfer or pension request and will assistthe team in managing all aspects of the distribution from receipt of therequest to payment of the benefits, following well defined processes.

MAINRESPONSIBILITIES AND DUTIES

• Preparation of payments for invoices and distribution payments.
• Deal with the preparation of Periodic Pension Payments to include member correspondence and working through a checklist.
• Build relationships within the Employer Solutions department to provide our clients with excellent customer service.
• Dealing with standard member queries and procedural driven actions with the assistance of senior members of the team.
• Follow all relevant processes and procedures.
• Ensure tasks are completed within the deadlines set.
• Maintain accurate and up to date records of client entities.
• Assist with collating and processing know your client ("KYC") documents from plan members.

ESSENTIAL REQUIREMENTS

• Ability to work to tight deadlines.
• High level of accuracy and attention to detail.
• Confident communicator (written and oral).

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.

Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.

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