Front of House Coordinator

JTC Group; St Helier; On-site; GBP 24,000 - 30,000; Full time

Job summary

JTC Group is seeking a Front of House Coordinator to ensure a professional front of house service for clients and visitors. The role includes greeting guests, coordinating meeting room setups, and managing calendars and IT equipment for seamless meetings.

Ideal candidates will have experience in front of house roles, strong communication skills, and the ability to manage multiple tasks with discretion. This position supports facilities and office services within a dynamic team.

Qualifications

• Experience in a front of house coordination role is desirable.
• Knowledge of general office management processes and procedures is desirable.
• Excellent communication skills both verbal and written.
• Strong time management and organisational skills with the ability to manage multi-tasks efficiently.
• Professional approach with high integrity and ability to handle confidential information.
• Strong team player and reliable.

Responsibilities

• Meet and greet clients and visitors to the front of house in a professional, friendly manner.
• Set up meeting rooms and boardrooms and arrange catering when required.
• Manage inbox and log enquiries for relevant recipients.
• Coordinate meeting room calendars and IT equipment setup as needed.
• Ensure reception, mezzanine, and public areas remain tidy and secure.
• Manage stock of kitchen and catering supplies and reorder as required.

Skills

Front of House coordination

Office management

Time management

Organisational skills

Verbal & written communication

Confidentiality

Team player

Microsoft Office basics

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Visitor management

Calendar management

Job description

Front of House Coordinator – Office Services

To ensure a professional front of houseservice is delivered to all clients, intermediaries and suppliers, includingthe effective management of all in coming telephone lines and client meetingroom calendars.

MAINRESPONSIBILITIES AND DUTIES

• Meet and greet clients, intermediaries and external visitors in a professional, friendly manner, maintaining expected JTC standards.
• Set up meeting rooms and boardrooms and provide refreshments as and when required, in accordance with JTC catering guidelines.
• Management of the JTC Group ‘inbox’ ensuring all enquiries are logged and passed onto relevant recipient.
• Actively manage 6th floor meeting room and boardroom calendars on a rotation basis.
• Liaise with “meeting owners” to confirm meeting requirements from a catering perspective and ensure requirements are met, such as dietary needs, allergies.
• Ensure smooth and efficient set up of IT equipment for meeting rooms ensuring the provision of sufficient time to liaise with IT on any technical issues arising.
• Ensure the reception, mezzanine, 6th floor meeting rooms, kitchen and welcome area is kept tidy at all times.
• Perform a weekly stock check of kitchen and catering supplies, including water, ordering additional supplies accordingly to Group procedures.
• Organise all “ground” travel arrangements (client / employee taxi journeys).
• Manage visitor signing in/out and overall security of incoming personnel.
• Ensure adherence to JT policies, procedures and guidelines.
• Adhere to Risk & Compliance procedures in relation to regulatory requirements and AML legislation.
• Adhere to JTC’s core values and expected behaviours.
• Any other duties as deemed necessary by Management.
• Maintain accuracy when handling data and ensure that integrity of processes is maintained.
• Maintain the highest standard of confidentiality and security.
• Uphold professional standards with all clients, internally and externally.
• Developing self and always maintaining knowledge in relevant field.

ESSENTIAL REQUIREMENTS

• Experience in a Front of House co-ordination role is desirable.
• Knowledge of general office management processes and procedures is desirable.
• Flexible and reliable.
• Excellent communication skills both verbal and written.
• Strong time management and organisational skills with the ability to manage multi-tasks efficiently.
• Professional approach, demonstrating high levels of integrity and trust and the ability to manage sensitive information confidentiality.
• Strong team player.
• Basic knowledge of Microsoft Office (word, excel, outlook), visitor management, appointment scheduling/calendars and general office management procedures is desirable.

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusiveorganisation where all individuals feel welcome and feel able to participate inthe workplace fully. We value different perspectives, backgrounds and livedexperiences. This includes supporting employee wellbeing so that people feelequipped to thrive.

Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.

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