Assistant Admin Manager

NHS Jobs; Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday allowance

Work-life balance

NHS discounts

Employee assistance program

Sick pay & parental leave

Salary sacrifice schemes

Life insurance & healthcare

Job summary

Omnes Healthcare is seeking an Assistant Administration Manager in Manchester to support the Administration Manager with operational oversight of Patient Healthcare Advisors.

The role focuses on ensuring timely access to elective services, managing referrals and appointments, and maintaining strong team relationships to meet targets and deliver high-quality patient care.

Qualifications

• Good communication, presentation & interpersonal skills.
• Strong prioritisation skills with the ability to manage competing demands.
• Self-motivated, highly organised, ability to remain focused under pressure.
• Able to influence, inspire, and effectively work with those around you.
• Performance Management skills.
• Ability to identify key performance indicators

Responsibilities

• Support the Administration Manager in the operational management of the Patient Healthcare Advisors (PHAs).
• Ensure timely access to elective services through referral management, appointment booking, scheduling, and outpatient clinic coordination.
• Maintain effective working relationships to deliver operational targets and high-quality service.
• Provide daily performance updates and monitor actions to ensure delivery and identify risks.
• Support external meetings with commissioners and collaborate with other departments.
• Assist in investigations of complaints and disseminate learnings to the team.
• Other duties as delegated to support the service.

Skills

Communication

Prioritisation

Organisation

Influence

Performance management

KPIs

Job description

Assistant Administration Manager 37.5 hours per week Based In our Manchester office M3 The Assistant Administration Manager will have the responsibility to support The Administration Manager in the operational management of the Patient Healthcare Advisors that undertake the administrative functions supporting of the operational teams. The Assistant Administration Manager will be responsible for maintaining effective working relationships with the team to ensure the sustained delivery of key operational targets and will be responsible for ensuring patients receive timely access to elective services, this includes referral management, appointment booking, procedure scheduling, appointment management and outpatient clinic scheduling. The Assistant Administration Manager will work with Patient Healthcare Advisors to ensure that they deliver a high-quality service ensuring adherence to the Patient Access Policy. Manage performance of all PHAs and keep their performance efficiencies above 80%. Provide daily updates and reports on performance and monitor agreed actions to ensure delivery. Identify in timely manner to the Administration Managers any risks to agreed delivery. Support the Administration Manager on external meetings with commissioners where required. Develop and sustain good relationships and work closely with other departments. Provide support to identified projects. To support in the investigation of informal and formal complaints, ensuring learning is disseminated and actioned within the team. Any other duties/responsibilities as delegated by Management Team to support the function and development of the service.

Role Requirements

• Good communication, presentation & interpersonal skills.
• Strong prioritisation skills with the ability to manage competing demands.
• Self motivated, highly organised, ability to remain focused under pressure
• Able to influence, inspire, and effectively work with those around you
• Performance Management skills.
• Ability to identify key performance indicators

Who we are

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact. We live by four core values: Caring – Respect and compassion in everything we do Inclusive – Empowering diverse voices and teamwork Evolving – Driving continuous improvement and innovation Ambitious – Striving for high standards and real impact Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

Benefits

• 5 weeks holiday plus bank holidays, plus an extra day off for your birthday
• Excellent work-life balance
• NHS Discount & Support Schemes
• Employee Assistance Programme
• Sick pay, enhanced maternity/paternity leave
• Salary sacrifice schemes (electric car, cycle to work)
• Life insurance (3x salary), healthcare cash plan, charitable giving scheme