Assistant Accommodation Manager

Longleat Enterprises Ltd; Warminster; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

29 days holiday

Unlimited free entry to Longleat

Complimentary tickets to Longleat and

50% off Membership for Friends and Fam

Discounts on food and beverages

Discounts on VIP Experiences and Acc

Discretionary bonus scheme

Employee Assistance Programme

Pension scheme

Life assurance

Perks at work

Flexible working

Job summary

Longleat Enterprises Ltd is seeking an enthusiastic Assistant Accommodation Manager to lead the day-to-day operation of our luxury accommodation and ensure every guest has a safe, memorable stay.

You will manage rotas, support recruitment, supervise contractors, and work with facilities and other teams to minimise disruption and deliver outstanding guest experiences.

Qualifications

• Experience in accommodation or hospitality roles is essential.
• Strong customer service track record with diverse guests.
• Experience in leading, motivating and supporting a team.
• Knowledge of health and safety requirements and safe practices.
• Excellent communication and interpersonal skills to build relationships.
• Strong organisational and decision-making abilities under pressure.
• Proactive, detail-focused, and able to work independently with initiative.

Responsibilities

• Lead and support the Accommodation team, including rota planning and attendance.
• Coordinate with Facilities and other departments to ensure smooth operations.
• Support recruitment, onboarding, and performance reviews.
• Respond to guest queries promptly and resolve issues to minimise disruption.
• Maintain high standards of guest experience and safety during shifts.

Skills

Hospitality experience

Customer service

Team leadership

Health & safety

Communication

Organisational skills

Decision making

Adaptability

Job description

About the role:

We are looking for an enthusiastic and guest-focused Assistant Accommodation Manager to join our Accommodation team. This is an exciting opportunity to help deliver exceptional stays within our luxury properties, leading the day-to-day operation and ensuring every guest receives a positive, safe and memorable experience.

Reporting to the Head of Operations, you will support the smooth daily running of Longleat’s accommodation operation. You will be a key point of contact for guests, responding to queries, anticipating their needs and coordinating with colleagues across the business to resolve issues quickly and minimise disruption to their stay.

You will lead and support the Accommodation team, manage rotas, time and attendance, and contribute to recruitment, one-to-ones, return-to-work interviews and performance reviews. You will also oversee external contractors and work closely with the Facilities team and other departments.

This is a varied, hands‑on role in which priorities can change quickly. You will combine excellent organisation with visible leadership and a genuine commitment to creating an outstanding guest experience.

About you:

• Experience working within accommodation or the hospitality industry.
• A strong track record of delivering excellent customer service to a range of guests.
• Experience of leading, motivating and supporting a team.
• Knowledge of health and safety requirements and safe working practices.
• Excellent communication and interpersonal skills, with the confidence to build positive relationships.
• Strong organisational and decision‑making skills, with the ability to prioritise competing demands.
• A proactive, detail‑focused approach and the ability to remain calm under pressure.
• A flexible, can‑do attitude, including the ability to work rotating shifts and use initiative when working independently.

About your contract:

You will be employed on a salaried contract, working 40 hours per week over 5 days, including bank holidays and weekends.

A little about us

At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.

With a core business welcoming around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.

Why join the Longleat team?

In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.

You will receive attractive benefits that include:

• 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service.
• Unlimited free entry to Longleat for our employees
• Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
• 50% off Membership for Friends and Family
• Discounts on food and beverages and retail merchandise
• Discounts on VIP Experiences and Accommodation
• Discretionary bonus scheme
• Employee Assistance Programme
• Employer contributory pension scheme
• Life assurance scheme
• Perks at work
• Range of flexible working schemes

Please note that we reserve the right to close this vacancy before the advertised closing date if a suitable candidate is found.