Assessment Co-ordinator

Suffolk County Council; Ipswich; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave

LGPS

Wellbeing benefits

Career development

Flexible working

Job summary

Suffolk County Council is seeking an Assessment Co-ordinator within the Edge of Care Team to coordinate referrals, information and processes across Family Help. You will balance competing priorities, handle sensitive data with accuracy and support decision-making to help children and families receive timely support.

Working in a safeguarding context, you will gather background information, organise meetings, and maintain records while delivering high standards of customer care and collaboration

Qualifications

• A Level 4 qualification (or equivalent experience) in a relevant area.
• Strong organisational skills and the ability to manage a varied workload while meeting competing deadlines.
• Experience of working in a busy, fast-paced environment where priorities can change quickly.
• Resilience and the ability to remain calm, focused and solution-oriented during challenging or high-demand periods.
• Strong attention to detail and the ability to maintain accurate records, data and systems under pressure.

Responsibilities

• Coordinate referrals, information and processes across Family Help.
• Balance competing priorities and respond to changing demands while maintaining accuracy with sensitive information.
• Gather and collate background information to support informed decision-making.
• Organise and support meetings, prepare information and take accurate records.
• Provide support for legal and court processes, including liaising with partners and maintaining records.
• Ensure information is shared promptly with colleagues and partners.
• Provide administrative and systems support to help teams work effectively.
• Deliver high-standard customer care and communication with families and professionals.
• Contribute to performance monitoring, data returns and service improvement.
• Manage competing priorities to ensure timely, well-organised work.

Skills

Level 4 qualification

Organisationa l skills

Prioritisation

Attention to detail

Confidentiality

Communication skills

Problem solving

Customer service

Education

Level 4 qualification or equivalent

Tools

MS Office

Case management systems

Job description

At Suffolk County Council, every role is a chance to create positive change. As an Assessment Co-ordinator for the County wide Edge of Care Team, you will play a key role in supporting services that help children, young people and families to thrive. Join us and turn your attention to detail and organisational skills into meaningful impact.

Your role and responsibilities

This is a fast-paced and rewarding role where you will support the coordination of referrals, information and processes across Family Help. You will be comfortable managing competing priorities, responding to changing demands and maintaining accuracy when working with sensitive information that helps children and families receive support when they need it most.

You will be central to how the service operates, bringing together information, supporting decision-making and ensuring work progresses safely and efficiently.

You will:

• Thrive in a fast-paced environment, balancing multiple priorities and responding flexibly to changing service demands.
• Maintain accuracy, professionalism and attention to detail when working under pressure and handling sensitive information.
• Gather and collate background information to support informed decision-making.
• Organise and support meetings and formal processes, including preparing information and taking accurate records.
• Provide support for legal and court processes, including maintaining records and liaising with partners.
• Ensure information is shared appropriately and promptly with colleagues and partners.
• Provide administrative and systems support, helping teams to work effectively and resolve issues.
• Deliver a high standard of customer care and communication with families and professionals.
• Contribute to performance monitoring, data returns and service improvement.
• Manage competing priorities and changing demands, ensuring work remains accurate, timely and well organised.
• Support the smooth running of services in a fast-paced environment, demonstrating sound judgement, resilience and professionalism.

You will work within safeguarding and statutory frameworks, ensuring information is handled accurately, sensitively and in line with policy and guidance.

We are looking for someone who is organised, proactive and motivated by making a difference for children and families. You will enjoy working in a fast-paced environment, be confident managing competing priorities and take pride in delivering high-quality work even when demands are changing.

Our ideal candidate will bring:

• A Level 4 qualification (or equivalent experience) in a relevant area.
• Strong organisational skills and the ability to manage a varied workload while meeting competing deadlines.
• Experience of working in a busy, fast-paced environment where priorities can change quickly.
• Resilience and the ability to remain calm, focused and solution-oriented during challenging or high-demand periods.
• Strong attention to detail and the ability to maintain accurate records, data and systems under pressure.
• Confidence working with sensitive, complex and sometimes emotionally challenging information, while maintaining professionalism and confidentiality.
• The ability to prioritise effectively, use sound judgement and make informed decisions within established processes.
• Strong communication skills and the ability to build positive working relationships with colleagues, families and partner agencies.
• Good problem-solving skills and a proactive approach to identifying issues and finding solutions.
• A commitment to delivering excellent customer service and ensuring children and families receive timely support.

We would also welcome:

• Experience of working within children's services, Family Help, safeguarding or other multi-agency environments.
• Experience of supporting statutory processes or working within highly regulated services.
• Strong IT skills, including Microsoft Office applications, case management systems and data handling.

The team

The Edge of Care Team deliver intensive targeted support to families who are experiencing a range of complex needs, for example substance misuse, domestic violence and families who are suffering poor family relationships.

The Team provide a Signs of Safety and trauma-informed, restorative approach to enable caregivers to recognise, acknowledge and fully understand the outlined worries and support them to make positive changes by building on and empowering them with skills, knowledge, and safety measures.

Edge of Care will specifically offer an intervention to:

• divert children and young people from entering care (Prevent entering care)
• support children to return home following an unplanned breakdown in family relationships where they are risking homelessness and risking immediate care entry. An immediate 4+ week package will be offered to include a family network meeting. (Unplanned breakdown)
• reunify children from a care setting where it has been assessed as safe to do so (Reunification)

Empowering Everyone, As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day
• Plus lots more!