Health Business Centre Advisor

Suffolk County Council; Ipswich; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

LGPS

Annual leave

Career development

Volunteer days

Job summary

Suffolk County Council is seeking a Health Business Centre Advisor in the Children’s Community Health Services (CCHS) team. You will be the first point of contact for families and professionals, delivering high quality administrative and customer-focused support to healthcare teams across Suffolk.

You’ll handle enquiries, maintain records, assist with reports and develop admin processes, working 8am–5pm on weekdays with flexible options.

Qualifications

• Level 2 qualification in Business Administration, Customer Services or equivalent.
• Experience in office administration and customer service delivery with a flexible and positive approach to work
• excellent attention to detail and data entry accuracy with strong IT skills, including Microsoft Office applications
• the ability to prioritise workload and work effectively within a busy team
• excellent communication and problem-solving skills
• experience handling confidential and sensitive information appropriately and an understanding of safeguarding principles and procedures
• a commitment to improving outcomes for children, young people and families.

Responsibilities

• Provide a professional and customer-focused first point of contact via telephone, email and other communications.
• Maintain accurate records and data to support service reporting and performance targets.
• Prepare reports, spreadsheets, presentations and other administration support materials.
• Contribute to the development and improvement of administrative systems and processes.
• Work collaboratively with colleagues and teams within the Health Business Centre and wider Service.
• Support the administration of Health Visiting, School Nursing and Children’s Community Health services through the processing of all digitally received documentation and delivery of functions that enable staff to deliver for our service users e.g. annual equipment checks, ordering of PPE etc
• Register and process new children and referrals on clinical systems, including SystmOne, ensuring timely and accurate data entry to meet service KPIs.
• Support School Nursing activities, including processing referrals, coordinating the National Child Measurement Programme (NCMP), managing updates relating to children's medical conditions within schools, and liaising with schools and clinicians.

Skills

Customer service

Administrative support

Data entry

Microsoft Office

Education

Level 2 qualification in Business Administration

Tools

SystmOne

Job description

At Suffolk County Council, every role is an opportunity to make a positive difference. As a Health Business Centre Advisor within our Children's Community Health Services (CCHS) team, you'll play a key role in supporting children, young people and families across Suffolk by providing high-quality administrative and customer-focused support. Working as part of a countywide service, you'll help ensure families and professionals can access the right support at the right time, contributing to improved outcomes for children and young people across our communities.

Your role and responsibilities

As a Health Business Centre Advisor for our School Nursing and Corporate and Digital Notifications Teams, you'll be part of a friendly, purpose-driven team that provides a seamless first point of contact for 0-19 years administration that enables clinicians to deliver the Healthy Child Programme. We'll support you with flexible working options, induction and ongoing development so you can grow your career while improving outcomes for families.

You’ll respond to enquiries, coordinate information, maintain accurate records and support service delivery across Health Visiting and School Nursing services. Your work for either team could include the following:

• Provide a professional and customer-focused first point of contact via telephone, email and other communications.
• Maintain accurate records and data to support service reporting and performance targets.
• Prepare reports, spreadsheets, presentations and other administration support materials.
• Contribute to the development and improvement of administrative systems and processes.
• Work collaboratively with colleagues and teams within the Health Business Centre and wider Service.

Corporate and Digital Notification Team specifically

• Support the administration of Health Visiting, School Nursing and Children’s Community Health services through the processing of all digitally received documentation and delivery of functions that enable staff to deliver for our service users e.g. annual equipment checks, ordering of PPE etc

School Nursing team specifically

• Register and process new children and referrals on clinical systems, including SystmOne, ensuring timely and accurate data entry to meet service KPIs.
• Support School Nursing activities, including processing referrals, coordinating the National Child Measurement Programme (NCMP), managing updates relating to children's medical conditions within schools, and liaising with schools and clinicians.

You will need

We're looking for a motivated and organised individual with excellent customer service and administrative skills who is passionate about supporting children and families., Children and Community Health Services support children, young people and families across Suffolk through prevention and early intervention services. The team plays a vital role in delivering the Healthy Child Programme and ensuring families receive the support they need as early as possible.

You'll join a collaborative and supportive team committed to improving health, wellbeing and resilience for children, young people and their families across the county.

We operate 8am to 5pm Monday to Friday in shift patterns.

• a level 2 qualification in Business Administration, Customer Services or equivalent experience
• experience of office administration and customer service delivery with a flexible and positive approach to work
• excellent attention to detail and data entry accuracy with strong IT skills, including Microsoft Office applications
• the ability to prioritise workload and work effectively within a busy team
• excellent communication and problem-solving skills
• experience handling confidential and sensitive information appropriately and an understanding of safeguarding principles and procedures
• a commitment to improving outcomes for children, young people and families.

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day
• Plus lots more!