Aspiring IT Support Analyst — Learn & Resolve

lgt; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

LGT Wealth Management UK LLP is a UK-based partnership offering bespoke wealth management services with a head office in London and offices across the UK. We are looking for a Service Desk professional to handle requests from internal and external customers, diagnose incidents, fulfill service requests, perform security administration, and support workstation builds and desk moves.

The role requires strong customer service, communication, and organisation skills, plus knowledge of Apple iOS

Qualifications

• Have a positive can-do attitude to learn new things and take on exciting challenges.
• Excellent approach to Customer Service.
• Strong time management and organisational skills.
• Excellent written and verbal communication skills.
• Knowledge of Apple iOS devices.
• Knowledge of information security concepts and risks.

Responsibilities

• Receive and handle email, telephone and walk-up requests for service, from internal and external customers, following agreed procedures.
• Prioritise, diagnose, and resolve Incidents according to agreed procedures.
• Fulfilll Service Requests following documented processes and procedures.
• Perform security administration tasks, including providing access to IT resources.
• Complete IT daily checks.
• Write and update troubleshooting documentation and "How to" articles.
• Build new laptop and desktop workstations.
• Carryout desk moves, as required.
• Provide other assistance as requested by the Service Centre & Delivery Manager.

Skills

Positive can-do attitude

Customer Service

Time management

Organisational skills

Written and verbal communication

Apple iOS devices knowledge

Information security concepts

Tools

Apple iOS devices

Information security concepts

Job description

LGT Wealth Management UK LLP is a UK-based partnership offering bespoke wealth management services with a head office in London and offices across the UK. We are looking for a Service Desk professional to handle requests from internal and external customers, diagnose incidents, fulfill service requests, perform security administration, and support workstation builds and desk moves.

The role requires strong customer service, communication, and organisation skills, plus knowledge of Apple iOS