Trainee IT Support Analyst

lgt; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

LGT Wealth Management UK LLP is a UK-based partnership offering bespoke wealth management services with a head office in London and offices across the UK. We are looking for a Service Desk professional to handle requests from internal and external customers, diagnose incidents, fulfill service requests, perform security administration, and support workstation builds and desk moves.

The role requires strong customer service, communication, and organisation skills, plus knowledge of Apple iOS

Qualifications

• Have a positive can-do attitude to learn new things and take on exciting challenges.
• Excellent approach to Customer Service.
• Strong time management and organisational skills.
• Excellent written and verbal communication skills.
• Knowledge of Apple iOS devices.
• Knowledge of information security concepts and risks.

Responsibilities

• Receive and handle email, telephone and walk-up requests for service, from internal and external customers, following agreed procedures.
• Prioritise, diagnose, and resolve Incidents according to agreed procedures.
• Fulfilll Service Requests following documented processes and procedures.
• Perform security administration tasks, including providing access to IT resources.
• Complete IT daily checks.
• Write and update troubleshooting documentation and "How to" articles.
• Build new laptop and desktop workstations.
• Carryout desk moves, as required.
• Provide other assistance as requested by the Service Centre & Delivery Manager.

Skills

Positive can-do attitude

Customer Service

Time management

Organisational skills

Written and verbal communication

Apple iOS devices knowledge

Information security concepts

Tools

Apple iOS devices

Information security concepts

Job description

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients.

Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham, Bristol and Manchester. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs.

Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £30 billion in funds under management and circa 700 staff.

Job Description

Key Responsibilities

• Receive and handle email, telephone and walk-up requests for service, from internal and external customers, following agreed procedures.
• Prioritise, diagnose, and resolve Incidents according to agreed procedures.
• Fulfilll Service Requests following documented processes and procedures.
• Perform security administration tasks, including providing access to IT resources.
• Complete IT daily checks.
• Write and update troubleshooting documentation and "How to" articles.
• Build new laptop and desktop workstations.
• Carryout desk moves, as required.
• Provide other assistance as requested by the Service Centre & Delivery Manager.

Requirements

Key skills, competencies and attributes:

• Have a positive can-do attitude to learn new things and take on exciting challenges.
• Excellent approach to Customer Service.
• Strong time management and organisational skills.
• Excellent written and verbal communication skills.

Desirable Technical Requirements:

• Knowledge of Apple iOS devices.
• Knowledge of information security concepts and risks.