AS400 Support Specialist

Acorn by Synergie; Gloucester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Temporary opportunity

On-site in Caerphilly or Thornbury

Mon-Fri pattern 8am-4pm or 9am-5pm

Opportunities to improve systems and流程

Job summary

Acorn by Synergie is seeking an experienced AS400 Support Specialist to join the Industrial Lab Systems team on a temporary basis. The role focuses on supporting IBM AS400 / IBM i environments, investigating issues, and delivering data-driven insights to improve operations.

The successful candidate will work on-site at Caerphilly or Thornbury, with a Monday–Friday pattern and option of 8am–4pm or 9am–5pm shifts, contributing to ongoing system improvements and operational stability.

Qualifications

• Proven experience supporting IBM AS400 / IBM i environments.
• Strong knowledge of SQL and report writing.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Ability to work independently and investigate complex operational issues.
• Experience in manufacturing or operational environments is advantageous.

Responsibilities

• Investigate and resolve AS400 operational and system issues.
• Identify root causes of system and process failures.
• Produce reports, data extracts, and meaningful business insights.
• Write, maintain, and enhance reports and queries.
• Conduct data analysis, validation, and troubleshooting activities.
• Monitor critical business processes and scheduled jobs.
• Identify opportunities for process improvements and automation.
• Support continuous improvement initiatives across the business.
• Develop long-term solutions that reduce reliance on manual workarounds and temporary fixes.

Skills

AS400 / IBM i

SQL

Report writing

Analytical skills

Troubleshooting

Job description

AS400 Support Specialist IBM AS400 Specialist IBM i Support Specialist Systems Support

Caerphilly or Thornbury Temporary On-site Monday-Friday 8am-4pm or 9am-5pm

Introduction

Acorn by Synergie is recruiting an experienced AS400 Support Specialist to join an Industrial Lab Systems team on a temporary basis.

This is an exciting opportunity for a skilled IBM AS400 / IBM i professional to play a key role in supporting business-critical operations and driving system improvements.

You will act as a specialist investigator for operational and system-related issues, working independently to identify root causes, resolve problems, and recommend both immediate corrective actions and sustainable long-term solutions.

What We Offer

• Temporary opportunity.

• On-site working in Caerphilly or Thornbury.

• Monday to Friday working pattern.

• Choice of 8am-4pm or 9am-5pm working hours.

• Opportunity to support business-critical operations.

• Opportunity to contribute to system and process improvements.

Key Responsibilities

• Investigate and resolve AS400 operational and system issues.

• Identify root causes of system and process failures.

• Produce reports, data extracts, and meaningful business insights.

• Write, maintain, and enhance reports and queries.

• Conduct data analysis, validation, and troubleshooting activities.

• Monitor critical business processes and scheduled jobs.

• Identify opportunities for process improvements and automation.

• Support continuous improvement initiatives across the business.

• Develop long-term solutions that reduce reliance on manual workarounds and temporary fixes.

Skills & Experience Required

• Proven experience supporting IBM AS400 / IBM i environments.

• Strong knowledge of SQL and report writing.

• Excellent analytical, problem-solving, and troubleshooting skills.

• Ability to work independently and investigate complex operational issues.

• Experience within a manufacturing or operational environment would be advantageous.

What We're Looking For

We're looking for a proactive and solutions-focused individual who can quickly become a valuable resource within the team.

Strong AS400 / IBM i skills are essential, and the successful candidate will be confident working independently while collaborating with key stakeholders.

Working Pattern

The role offers flexibility around working hours, with either of the following options available:

• Monday to Friday, 8am-4pm.

• Monday to Friday, 9am-5pm.