Arts Venue Operations Lead

Vanrath; Newtownabbey; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Hourly rate £21.34 (PO1, SCP 29-32)

10% working allowance

Job summary

VANRATH are delighted to assist a major Public Sector client by recruiting a House Officer to join their Newtownabbey team. The role covers theatre, conferencing and cultural events, with an hourly rate of £21.34 rising to £23.47 with a 10% allowance, and a varied schedule across venues.

The employer operates Arts and Culture venues, focusing on safe, efficient operations and high-quality customer service. Candidates need supervisory experience, GCSEs including English and Maths, and a

Qualifications

• At least two years' supervisory experience in a customer-focused environment.
• Five GCSEs at grades A-C including English and Maths; or three years' relevant experience.
• Interest in theatre, arts, conferencing and events.
• Good knowledge of health and safety legislation for public buildings.
• Strong communication, organisation, customer service and team leadership skills.

Responsibilities

• Coordinate and oversee conferences, performances, external hires and cultural events.
• Manage conference bookings and respond to enquiries by phone, email and in person.
• Act as main contact for conference clients, coordinating room requirements, technical support and catering.
• Supervise staff rotas and organise cover for front-of-house, cleaning, events and duty teams.
• Carry out building checks and ensure health, safety, risk assessment and access requirements are met.
• Support budgets, financial reconciliations, stock control and day-to-day venue operations.
• Deliver a welcoming, professional service and resolve customer queries or issues.
• Work flexibly across venues and shifts, including evenings and events.

Skills

Supervisory experience

Communication skills

Organisation

Customer service

Team leadership

Education

GCSE English and Maths

Five GCSEs A-C including English & Maths

Job description

VANRATH are delighted to assist a major Public Sector client by recruiting a House Officer to join their Newtownabbey team. The role covers theatre, conferencing and cultural events, with an hourly rate of £21.34 rising to £23.47 with a 10% allowance, and a varied schedule across venues.

The employer operates Arts and Culture venues, focusing on safe, efficient operations and high-quality customer service. Candidates need supervisory experience, GCSEs including English and Maths, and a