Arrears Support Advisor

Banco Santander SA; Redhill; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday

Pension contributions

Employee assistance programme

Sharesave scheme

Gym passes

Job summary

Santander Consumer Finance UK (SCUK) is looking for a Financial Support Agent to support customers in financial difficulty from Redhill, Surrey. The role involves taking inbound/outbound calls, offering signposting and negotiation of payment plans within CONC guidelines, and maintaining accurate records.

Initial 6-month office-based, then hybrid after probation. You will join a supportive team, trained and guided by a team leader, with opportunities for development, a competitive salary, and a

Qualifications

• A team player, whilst also being able to work autonomously
• Strong interpersonal skills and an excellent telephone manner
• Ability to work well under pressure and to tight deadlines
• Highly organised and possess strong planning skills
• Positive and enthusiastic approach
• Receptive to change

Responsibilities

• Receiving incoming calls and making outbound calls to customers in arrears via our automated & manual dialling system
• Negotiating affordable payment plans with customers that are acceptable to both Santander Consumer Finance and the customer
• Handling each call in a professional telephone manner and have the ability to show empathy and sympathy as required
• Taking ownership of queries and complaints
• Updating system records accordingly ensuring data is accurate and factual
• Administering and maintaining customer agreements
• Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection

Job description

Santander Consumer Finance UK (SCUK) is looking for a Financial Support Agent to support customers in financial difficulty from Redhill, Surrey. The role involves taking inbound/outbound calls, offering signposting and negotiation of payment plans within CONC guidelines, and maintaining accurate records.

Initial 6-month office-based, then hybrid after probation. You will join a supportive team, trained and guided by a team leader, with opportunities for development, a competitive salary, and a