Financial Support Advisor - In-Arrears Calls (Hybrid)

Banco Santander SA; Redhill; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Annual bonus based on performance

Pension contributions

Employee assistance programme

Job summary

Santander Consumer Finance UK (SCUK) in Redhill is seeking a Financial Support Agent to support customers in arrears. You will handle inquiries, offer guidance on finance options, and negotiate payment plans while maintaining policy and regulatory standards.

The role is office-based for an initial 6 months with hybrid working assessed after probation. Benefits include 25 days holiday, annual bonus, pension contributions, and more.

Qualifications

• Strong interpersonal skills and an excellent telephone manner.
• Ability to work under pressure and meet deadlines.
• Good verbal and written communication skills.
• Experience in call centre or customer service is desirable.

Responsibilities

• Handle incoming and outbound calls with empathy and professionalism.
• Provide financial signposting and guidance on finance agreements.
• Negotiate affordable payment plans within policy and regulatory guidelines.
• Update records accurately and maintain customer agreements.

Skills

Interpersonal skills

Telephone manner

Verbal and written communication

Under pressure

Tools

CRM system

Job description

Santander Consumer Finance UK (SCUK) in Redhill is seeking a Financial Support Agent to support customers in arrears. You will handle inquiries, offer guidance on finance options, and negotiate payment plans while maintaining policy and regulatory standards.

The role is office-based for an initial 6 months with hybrid working assessed after probation. Benefits include 25 days holiday, annual bonus, pension contributions, and more.