SCUK Financial Support Agent

JOBS247 INC LTD; Redhill; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Days holiday per annum

Annual bonus

Job summary

JOBS247 INC LTD is seeking a SCUK Financial Support Agent to assist customers across vehicle finance, leasing, and contract hire products who are experiencing financial difficulty. You will manage inbound and outbound contacts relating to arrears, provide financial guidance, and ensure compliant, accurate records across systems.

The role is a month fixed term contract with a competitive salary dependent on experience and a holiday entitlement plus bank holidays.

Responsibilities

• Supporting customers across regulated and unregulated vehicle finance, leasing, and contract hire agreements experiencing financial difficulty.
• Managing inbound and outbound customer interactions relating to arrears, financial difficulty, and vulnerable customer support.
• Delivering fair and appropriate customer outcomes in accordance with Consumer Duty principles.
• Provide customers with appropriate financial guidance and signposting to external support organisations where appropriate.
• Maintaining accurate, factual, and compliant customer records across internal systems.
• Supporting litigation, recovery, and police compound administration processes where required.

Job description

SCUK Financial Support Agent focuses on supporting customers across regulated and unregulated vehicle finance, leasing, and contract hire agreements experiencing financial difficulty.

What the role involves

• Supporting customers across regulated and unregulated vehicle finance, leasing, and contract hire agreements experiencing financial difficulty.
• Managing inbound and outbound customer interactions relating to arrears, financial difficulty, and vulnerable customer support.
• Delivering fair and appropriate customer outcomes in accordance with Consumer Duty principles.
• Provide customers with appropriate financial guidance and signposting to external support organisations where appropriate.
• Maintaining accurate, factual, and compliant customer records across internal systems.
• Supporting litigation, recovery, and police compound administration processes where required.

Confirmed role details

• SCUK Financial Support Agent, month Fixed Term Contract.
• Competitive salary dependent on experience.
• Days holiday per annum, plus bank holidays.
• Annual bonus based on personal and company performance.