Army - Training Administration Officer

Ministry of Defence - Army; Gosport; On-site; GBP 26,000 - 31,000; Full time

Job summary

The Ministry of Defence is seeking a motivated Training Administration Officer to manage training applications for service personnel. This role involves coordinating training logistics, ensuring a positive experience for applicants, and working closely with a team to enhance training administration.

Benefits

25 days annual leave, increasing to 30 after 5 years

Competitive pension scheme

Personal and professional development opportunities

Flexible working patterns

Access to Employee Assistance Programme (EAP)

Enhanced parental and adoption leave

6 days voluntary leave annually for volunteering

Support for professional memberships and apprenticeships

Qualifications

• Experience in fast-paced environments, meeting deadlines calmly.
• High integrity and discretion handling confidential matters.
• Willingness to learn and participate in professional development.

Responsibilities

• Manage up to 8,000 applications annually for training places.
• Respond to inquiries about courses and exercises.
• Process applications and manage course loads.

Skills

Proficiency in Microsoft Office

Strong communication skills

Teamwork experience

Ability to work independently

Experience in fast-paced environments

Job description

Job summary

The Ministry of Defence employs over 50,000 Civil Servants, including around 7,000 MOD Civil Servants in the Army Top Level Budget (TLB) at over 300 locations. Our diverse workforce covers roles from trainers, HR, teachers, psychologists, to storekeepers, financiers, project managers, and policy staff. The Army Adventurous Training Group delivers Leadership and Resilience Training to the RN, Army, and RAF through activities like Sub Aqua Diving, Offshore Sailing, Parachuting, Paragliding, Gliding, Mountaineering, Caving, Kayaking, Canoeing, and Skiing.

We promote Smarter Working with flexible practices, digital technology, and modern workspaces to support work-life balance. However, this position requires at least 60% office presence (3 days/week) and 100% onsite attendance, with occasional remote work at the Line Manager's discretion. The role is advertised at 37 hours per week.

Job description

We seek a motivated individual to manage up to 8,000 applications annually, allocating training places for service personnel. The Training Administration Officer is often the first point of contact, assisting applicants with course and exercise preparations at the Joint Services Adventurous Sail Training Centre.

Working with two other Officers, this role focuses on exercise and expedition planning, movement bookings, and attendance, with cross-training in other areas. The team provides essential training administration, ensuring a positive experience for potential students, conducting safety and application checks, collecting feedback, and improving customer support.

Key responsibilities include:

• Responding to inquiries about courses and exercises.
• Processing applications via the Ministry of Defence Online Booking System.
• Assisting with form completion.
• Managing course loads, arrivals, and cancellations.
• Coordinating instructor availability, exercise locations, and courses.
• Gathering and reviewing course reports and feedback.

Training will be provided on operating systems and the Royal Yachting Association training schemes. Staff are encouraged to participate in sailing training during induction. We support up to two weeks annually for personal development, alongside regular training.

Person specification

Essential skills:

• Proficiency in Microsoft Office, especially Excel, for data management.
• Ability to work independently with initiative and flexibility.
• Experience in fast-paced environments, meeting deadlines calmly.
• High integrity and discretion handling confidential matters.
• Strong communication skills for advising and assisting a range of people.
• Teamwork experience.

Desirable skills:

• Recent professional development and a willingness to learn.
• Experience in training environments.
• Knowledge of Adventurous Training.

Behaviours

Assessment during the selection process will focus on:

• Communicating and Influencing
• Changing and Improving
• Working Together
• Managing a Quality Service

Benefits

Salary: £26,235 plus £7,600 Civil Service Pension contribution. Additional benefits include:

• Starting with 25 days annual leave, increasing to 30 after 5 years.
• Competitive pension scheme.
• Personal and professional development opportunities.
• Flexible working patterns.
• Access to Employee Assistance Programme (EAP).
• Enhanced parental and adoption leave.
• 6 days voluntary leave annually for volunteering.
• Support for professional memberships and apprenticeships.

The role does not include relocation expenses. External recruits are subject to a six-month probation. Travel expenses for interviews are not reimbursed. The department is reviewing pay allowances, which may impact current allowances. Moving from another employer may affect access to childcare vouchers, but other schemes like Tax-Free Childcare may be available. The MOD is committed to a smoke-free environment and data privacy as per UK GDPR. We may contact applicants for a satisfaction survey, which is voluntary and anonymous.