ARIEL Adjuster

Crawford & Company; United Kingdom; On-site; USD 46,841 - 86,991; Full time

Job summary

Join a forward-thinking company as a Claims Adjuster, where you'll manage a diverse portfolio of claims. This role emphasizes effective client relationship management, ensuring compliance with industry regulations, and contributing to business development. You'll engage in project delivery while maintaining high standards of service. Ideal candidates will possess strong communication skills and a keen attention to detail, with a focus on personal development and proactive problem-solving. Embrace the opportunity to work in a dynamic environment that values your contributions and supports your growth.

Qualifications

• Knowledge of FCA procedures and TCF initiatives is essential.
• Experience in managing insurer client relationships is preferred.

Responsibilities

• Manage a mixed portfolio of claims including domestic and commercial.
• Ensure compliance with company procedures and regulatory requirements.

Skills

Problem solving

Project management

Attention to detail

Communication skills

Education

Insurance qualification (ACII or ACILA)

Extensive claims adjusting experience

Tools

Scoping software

Hand held devices

Job description

To manage a mixed portfolio of claims to include domestic, commercial & agricultural.

Responsibilities

• Contribute to the general property productivity targets through effective planning and organization of personal workload.
• Manage the maintenance of Client relationships through management and delivery of SLA's and achievement of KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.
• Ensure all Adjusting activities are fully compliant with the company’s procedures and external regulatory requirements.
• Participate where appropriate in the delivery of projects, ensuring personal contribution is completed within timescales and project requirements.
• Maintain awareness of Business Continuity programme and role within it.
• Able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative.
• Actively seek to develop oneself and take responsibility for your own training and development.

Qualifications

• Insurance qualification (preferably ACII or ACILA) or extensive claims adjusting experience preferred.
• Previous involvement in insurer client relationship management.
• Experience of agricultural insurance claims, rural communities and challenges preferred.
• Extensive knowledge and understanding of FCA procedures and TCF initiatives.
• Extensive knowledge of the insurance market.
• Extensive technical knowledge within the adjusting arena.
• Understanding of Client SLA compliance/productivity/quality requirements.
• Proven proficient working knowledge of scoping software and hand held device use.
• Problem solving ability in order to recognise difficulties and take the appropriate steps to address the issues.
• Project management skills in order to deliver targets within budgets and timescales.
• Ability to demonstrate attention to detail.
• Dispute and resolution handling skills in order to manage high level customer complaints effectively and proactively.
• Efficient use of technology.
• Ability to work on own initiative and within a team environment.
• Strong communication skills, both written and verbal.