Senior Claims Adjuster

Next Employment Ltd; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Next Employment Ltd in London is seeking a Claims professional to assist the delivery of the Claims Business Plan by managing a designated book of business and developing nominated client relationships.

You will own a portfolio of claims including complex cases, work with a more experienced colleague or oversee a Claims Adjuster, and drive personal development to support business objectives and profitable outcomes.

Qualifications

• Must be a team player and take ownership of customer issues.
• Able to adapt to claims from other classes of business.
• Demonstrates analytical thinking and professionalism.

Responsibilities

• Delivery of a first class service to all customers.
• Management of a portfolio of claims including complex cases.
• Own personal appraisal and development to support the Claims Business Plan.
• Ownership of nominated client relationships to deliver claims services.
• Liaison with Underwriting teams on claims and wording issues.
• Ensure fair customer outcomes and commerciality in decision making.
• Understand the company's risk appetites and delegated authority.
• Champion company values and organisational behaviours.
• Comply with relevant rules regarding financial crime and conduct.

Skills

Analytical thinking

Team player

Adaptable

Professionalism

Tools

Microsoft Word

Excel

Access

Outlook

ECF

Job description

Role Purpose

To assist on the delivery of the Claims Business Plan through management of claims issues arising from a designated book of business and development of nominated client relationships.

Role responsibilities:

• Delivery, through personal ownership and via the team, of a first class service to all customers.
• Management of a portfolio of claims including more complex claims in the team - this may be achieved by personal ownership, working with a more experienced colleague or by oversight of a Claims Adjuster.
• Ownership of personal appraisal and objectives to include personal training and development to support delivery of the Claims Business Plan.
• Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives.
• Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s).
• Ensuring fair customer outcomes & commerciality when decision making
• To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime.
• Championing the company values and work in accordance with the organisational behaviours.
• To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct.

Technical Requirements:

• Extensive knowledge of handling Special Risk claims (Political Risk, Trade Credit, Political Violence) in the Lloyd’s market.
• An interest in handling a variety of business lines including Cyber, Intellectual Property and Product Recall.
• In depth knowledge of the workings of the London market especially with regards to core business classes.
• Understanding and knowledge of the market practices and duties and obligations of the parties.
• Microsoft Word, Excel, Access, Outlook, ECF.

Skills and Behaviours:

• Must be a team player, providing support to other members of staff and taking ownership of customer issues when required to.
• Must be adaptable and willing to handle claims emanating from other classes of business.
• Analytical Thinking.
• Demonstrating Professionalism.