Area Workshop Support Advisor

Thames Valley Police; Sulhamstead; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Flexible work

Job summary

The Thames Valley Police is recruiting an Area Workshop Support Advisor to help keep our emergency service vehicles on the road. You will coordinate vehicle bookings, create and manage workshop job cards, and liaise with users and repairers to ensure timely maintenance.

In a busy operational environment you will be highly organised, meticulous with data, and able to prioritise competing tasks. The role offers the chance to contribute to frontline policing and join a supportive Fleet Services

Qualifications

• Experience in a busy fleet, automotive parts, or workshop environment.
• Knowledge of manufacturer/dealership warranty claims processes.
• Good understanding of vehicle mechanical and technical systems.
• Strong IT skills (Outlook, Word, Excel, Teams).
• Excellent attention to detail and data accuracy.
• Strong organisational skills with ability to manage competing priorities.
• Ability to work independently and in a team.
• Proactive approach with strong communication and customer service.

Responsibilities

• Procure vehicle parts and manage stock levels to support workshop operations.
• Process warranty claims for manufacturers and dealerships according to procedures.
• Coordinate workshop bookings and maintain scheduling efficiency.
• Liaise with external repairers, suppliers and internal stakeholders.
• Ensure accurate data entry, create job cards, and maintain workshop records.
• Monitor stock movements and support inventory control.
• Assist in delivering a customer-focused workshop service.
• Support operational requirements across multiple locations as needed.

Skills

Fleet/workshop experience

Warranty claims processes

Vehicle mechanical systems

Attention to detail

Organisational skills

Customer service

Teamwork / independent work

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Join our Fleet Services team as an Area Workshop Support Advisor and play a vital role in keeping our emergency service vehicles on the road. This is a fast-paced and rewarding position where you'll coordinate vehicle bookings, create and manage workshop job cards, liaise with vehicle users and repairers and help ensure maintenance work is completed efficiently and on schedule. If you're highly organised, customer-focused, and enjoy working in a busy operational environment where attention to detail is key, this is an excellent opportunity to contribute to a service that directly supports frontline policing.

About The Role

As a Workshop Support Advisor, you will be instrumental in ensuring our workshop operates effectively and efficiently. You'll work closely with technicians, suppliers, external repairers, and colleagues across the organisation to ensure vehicles are repaired and maintained with minimal downtime.

What You'll Be Doing

• Procuring vehicle parts and managing stock levels to support workshop operations.
• Processing and administering manufacturer and dealership warranty claims in line with required procedures.
• Coordinating workshop bookings and maintaining efficient scheduling processes
• Liaising with external repairers, suppliers and internal stakeholders.
• Ensuring accurate data entry, creating job cards and maintaining workshop records and systems.
• Monitoring stock movements and supporting effective inventory control.
• Assisting in the delivery of an efficient, customer-focused workshop service.
• Supporting operational requirements across multiple locations where required.

What We're Looking For

• Experience working within a busy fleet, automotive parts, or workshop environment.
• Knowledge and experience of manufacturer and dealership warranty claims processes and procedures.
• A good understanding of vehicle mechanical and technical systems.
• Strong IT skills, including working knowledge of Microsoft Outlook, Word, Excel and Teams.
• Excellent attention to detail and a high level of accuracy when handling data and records.
• Strong organisational skills and the ability to manage competing priorities.
• The ability to work effectively both independently and as part of a team.
• A proactive approach with excellent communication and customer service skills.

Why Join Us?

This is an excellent opportunity to utilise your parts and workshop experience in a varied and rewarding role where you will make a real contribution to keeping our fleet operational. You'll join a supportive team environment where your expertise, attention to detail, and commitment to service excellence will be highly valued.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.

The closing date for enquiries and receipt of completed applications is Sunday 8 November 2026.

Transport - https://tvpcareers.co.uk/roles/police-staff/transport/

(for on site working)