Fleet Workshop Support Officer

Wiltshire Career Site; Devizes; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Wiltshire Council invites applications for a Workshop Support Officer within Fleet Services. You will manage workshop reception, process invoices, provide admin support for fleet maintenance, and handle vehicle key distribution across council locations. Strong communication and independent planning are essential.

Hybrid working means office on-site part of the week and admin tasks from location. The role requires NVQ Level 3 or equivalent experience with Road Traffic Act knowledge, plus fleet

Qualifications

• NVQ Level 3 in a relevant field or equivalent experience with the Road Traffic Act 1985 and the Road Transport Act 1985.
• Background within a fleet maintenance environment.
• Experience in vehicle parts stock control principles.
• Excellent communication skills, and the ability to plan and prioritise work independently.

Responsibilities

• Manage workshop reception services for operational vehicles and pool car users, ensuring efficient customer service.
• Process invoices and provide administrative support for fleet maintenance.
• Assist the central fleet support office as needed.
• Handle vehicle key distribution and return across council locations.
• Ensure worksheets are accurately completed and vehicles moved between sites as required.

Skills

Customer service

Planning & prioritising

Communication skills

Fleet maintenance experience

Education

NVQ Level 3 or equivalent

Tools

Stock control

Invoices processing

Administrative support

Job description

Salary:£28,153 - £29,542 per annum

Hours per week:37 hours

Interview date:03 November 2026

An exciting opportunity has arisen without our Fleet Services for a Workshop Support Officer to join them!

Fleet Services are responsible for the management and maintenance of the council’s Fleet of vehicles, through internal workshops and outsourced provision. The Fleet of vehicles includes cars, vans and tractors as well as vehicles subject to O Licence requirements. Fleet Services are also responsible for driver and vehicle compliance.

As a Workshop Support Officer, you will manage workshop reception services for operational vehicles and pool car users, ensuring efficient and timely customer service. Your role includes customer service, invoice processing, and administrative support for fleet maintenance, as well as assisting the central fleet support office. You will also handle vehicle key distribution and return, and ensure worksheets are accurately completed and move vehicles to different council locations when required.

Our candidate will hold an NVQ Level 3 in a relevant field or have equivalent experience with the Road Traffic Act 1985 and the Road Transport Act 1985. You should have a background within a fleet maintenance environment, alongside experience in vehicle parts stock control principles. Excellent communication skills, and the ability to plan and prioritise work independently, are essential for success in this role.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community‑based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Sarah Holloway, Fleet Services Manager at [e-mail]

Roger Dark, Workshop Team and Operations Team Leader at [e-mail]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

If you have applied for this role within the last six months, you do not need to reapply. Your application will remain on file and will be considered.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.