Area Tenancy Manager

Brent Council

Greater London

On-site

GBP 43,000 - 50,000

Full time

2 days ago

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Benefits offered by this job

27 days' annual leave

Local Government Pension Scheme

Hybrid and flexible working options

Eye test support

Employee Assistance Programme

Job summary

Brent Council is seeking an Area Tenancy Manager (Housing Officer) to oversee end-to-end tenancies for a housing patch, supporting residents to live safely and comfortably in their homes. You will gain expertise in voids, lettings, income and ASB, working with Brent services to ensure access to needed support and compliance with housing regulations.

The role emphasizes customer service, independence, and commitment to improving tenant wellbeing within a dynamic transformation agenda.

Qualifications

Comprehensive knowledge of housing legislation and social housing regulation.
Experience of end-to-end tenancy management and working autonomously.
Experience of anti-social behaviour (ASB) and domestic abuse (DA) cases, with enforcement and support actions.
Experience of income collection and tenancy sustainment, including rent arrears management.
Strong customer service and communication skills, with the ability to explain complex information.
Ability to interpret housing legislation and apply policy, balancing tenancy sustainment with enforcement.
Excellent organisational skills with the ability to manage a varied workload and meet deadlines.
Experience of partnership working with residents, contractors and other stakeholders.

Responsibilities

Manage end-to-end tenancies for a housing patch and act as the landlord's face.
Develop knowledge across tenancy management areas including voids, lettings, income and arrears, ASB.
Work with Brent services to ensure vulnerable tenants access necessary support.
Uphold Social Housing Regulation Act 2023 guidelines and ensure safety standards.

Skills

Customer service

Communication

Organisational skills

Empathy

Job description

Salary range: £43,449 - £49,590 p.a. inc. London weighting
Contract: Permanent
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time

We’re seeking Area Tenancy Managers to join Brent’s Housing Management Service and help us deliver our fantastic transformation agenda!

An excellent offer….

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post

As an Area Tenancy Manager (Housing Officer), you’ll manage end-to-end tenancies for a patch of social tenants or licensees. You will provide varied support to Brent residents to help them live safely and comfortably in their homes, acting as the face of the landlord for your patch.

You’ll have the opportunity to develop detailed knowledge across various areas of tenancy management, including voids, lettings, income and arrears, anti-social behaviour (ASB), and providing support based on an individual person’s needs. This role is an excellent career opportunity to develop varied skills, experience and knowledge across the social housing sector.

With a consistent and smaller patch of properties, you’ll improve the quality and perception of the Housing Management Service. You’ll work with services across the Council to ensure vulnerable tenants have access to services they need, and Brent’s estates and homes are good quality, safe, and secure.

You will also uphold the guidelines set out by the Social Housing Regulation Act 2023, demonstrating a commitment to improving standards and ensuring the safety and quality of our social housing in compliance with this critical legislation.

The Person

We’re looking for resilient individuals who thrive in dynamic environments and are not afraid of hard work. You will have excellent customer service skills, empathy for people and a clear focus on tenant satisfaction and getting results.

We promote values and expect our people to be motivated by improving the wellbeing of their tenants, and making positive contributions to their team and the service.

Knowledge of local authority statutory and support services related to housing, awareness of relevant housing legislation and welfare benefits, and excellent organisational and IT skills are essential.

You’ll excel in this role if you are committed to making a difference, can work independently, and are eager to learn and develop your career.

We know people do their best work when they feel valued, supported and able to grow. At Brent, you will benefit from:

27 days' annual leave, rising with length of service, plus bank holidays
Local Government Pension Scheme with generous employer contributions
Hybrid and flexible working options available for most roles
Supportive family-friendly policies, including carers’ leave, paternity leave and compassionate leave for eligible employees
Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
Financial wellbeing support, including education sessions, childcare deposit loans and season ticket loans
Travel support, including affordable parking nearby, a Cycle to Work scheme and onsite facilities
Learning and development opportunities to support your career
Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment

For shortlisting purposes, we will assessing candidates against the following 8 key criteria. Please address the below criteria in your supporting statement:

Comprehensive knowledge of housing legislation and social housing regulation, including the Housing Act 1988, Protection from Eviction Act 1977, and current regulatory requirements for social housing landlords.
Demonstrable experience of end-to-end tenancy management, managing a housing patch autonomously and delivering actions consistently in line with policy, procedure and statutory requirements.
Proven experience of managing Anti-Social Behaviour (ASB) and Domestic Abuse (DA) cases, taking appropriate enforcement and support actions through to successful resolution.
Experience of income collection and tenancy sustainment, including reducing rent arrears, managing repayment arrangements and supporting residents to maintain their tenancies.
Strong customer service and communication skills, with the ability to build effective relationships, manage expectations, explain complex information clearly and deal sensitively with challenging situations.
Ability to interpret and apply housing legislation, policy and procedures, making sound professional decisions and balancing tenancy sustainment with enforcement where necessary.
Excellent organisational skills and ability to work independently, managing a demanding and varied workload, prioritising effectively, maintaining accurate records and consistently meeting deadlines and performance targets.
Experience of partnership working and achieving outcomes, including working with residents, contractors, support agencies, councillors and other stakeholders to resolve issues, improve services and deliver positive change.

Please note that employees must have successfully completed their probationary period before applying for this vacancy.

Brent Council values the diversity of its community and aims to have a workforce that reflects the people we serve. We welcome applications from all sections of the community and encourage applicants to complete the diversity survey section of the application.

We are committed to fostering an inclusive workplace where everyone is treated with dignity, respect and fairness. We expect all employees to demonstrate a commitment to equality, diversity and inclusion and to promote inclusive, non-discriminatory practices in their work. This commitment forms part of our recruitment process, and candidates may be assessed on their understanding of and ability to contribute to an inclusive working environment.

The information we collect from you will be shared with Cifas, who will use it to help prevent fraud and other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details on how your information will be used by Brent and Cifas, and your data protection rights can be found here .

As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role. This includes people with hidden disabilities, long-term health conditions, diagnoses and mental health conditions. We also guarantee an interview to care-experienced applicants who meet the essential criteria. Information shared for this purpose will be treated fairly and used only to confirm eligibility under these schemes.

Brent has a positive approach to flexible working.