Area Housing Manager — Tenancy & ASB Specialist

Brent Council; Greater London; On-site; GBP 43,000 - 50,000; Full time

Benefits offered by this job

27 days' annual leave

Local Government Pension Scheme

Hybrid and flexible working options

Eye test support

Employee Assistance Programme

Job summary

Brent Council is seeking an Area Tenancy Manager (Housing Officer) to oversee end-to-end tenancies for a housing patch, supporting residents to live safely and comfortably in their homes. You will gain expertise in voids, lettings, income and ASB, working with Brent services to ensure access to needed support and compliance with housing regulations.

The role emphasizes customer service, independence, and commitment to improving tenant wellbeing within a dynamic transformation agenda.

Qualifications

• Comprehensive knowledge of housing legislation and social housing regulation.
• Experience of end-to-end tenancy management and working autonomously.
• Experience of anti-social behaviour (ASB) and domestic abuse (DA) cases, with enforcement and support actions.
• Experience of income collection and tenancy sustainment, including rent arrears management.
• Strong customer service and communication skills, with the ability to explain complex information.
• Ability to interpret housing legislation and apply policy, balancing tenancy sustainment with enforcement.
• Excellent organisational skills with the ability to manage a varied workload and meet deadlines.
• Experience of partnership working with residents, contractors and other stakeholders.

Responsibilities

• Manage end-to-end tenancies for a housing patch and act as the landlord's face.
• Develop knowledge across tenancy management areas including voids, lettings, income and arrears, ASB.
• Work with Brent services to ensure vulnerable tenants access necessary support.
• Uphold Social Housing Regulation Act 2023 guidelines and ensure safety standards.

Skills

Customer service

Communication

Organisational skills

Empathy

Job description

Brent Council is seeking an Area Tenancy Manager (Housing Officer) to oversee end-to-end tenancies for a housing patch, supporting residents to live safely and comfortably in their homes. You will gain expertise in voids, lettings, income and ASB, working with Brent services to ensure access to needed support and compliance with housing regulations.

The role emphasizes customer service, independence, and commitment to improving tenant wellbeing within a dynamic transformation agenda.