Area Service Manager - Ireland

Rehlko; Liverpool; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Clarke Energy seeks an Area Service Manager to lead and develop a regional field service team across Northern Ireland and the Republic of Ireland, ensuring contractual commitments, safety, quality and customer service standards are achieved.

You will manage engineers and apprentices, drive performance, schedule work, and build strong customer relationships while maintaining readiness for 24/7 support. This senior role offers regional influence and opportunities for professional development.

Qualifications

• Time-served engineering background with strong electrical/mechanical knowledge.
• NVQ/City & Guilds or equivalent in engineering preferred.
• Proven ability to lead field teams and manage remote engineers.
• Strong customer relationships and contractual performance focus.
• Excellent communication, planning and problem-solving skills.

Responsibilities

• Lead and develop regional service team across NI/ROI and ensure safety and quality standards.
• Deliver contractual performance, plan maintenance and manage availability.
• Manage call-out rosters, 24/7 support readiness and downtime responses.
• Maintain customer relationships and regular performance updates.
• Lead audits, compliance and reporting through Field Service Operations.

Skills

Time-served engineer

Engine and generator knowledge

Remote team leadership

Customer relationship mgmt

Leadership and communication

Safety culture mindset

Education

HNC / HND in Engineering or equivalent

Tools

Gas Safe registration

INNIO Jenbacher knowledge

Engine commissioning experience

IT skills

Job description

Why Work at ClarkeOur work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!What We OfferAt Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:Competitive compensation and benefitsWork-life flexibilityRecognition and rewardsDevelopment and career opportunitiesA safe and inclusive workplaceWhy You Will Love this JobArea Service ManagerLocation: Northern Ireland & Republic of Ireland, with UK and overseas travel as requiredAre you an experienced service leader ready to take ownership of regional operational performance?Clarke Energy is seeking an Area Service Manager to lead, develop and deploy a regional field service team across Northern Ireland and the Republic of Ireland, ensuring contractual commitments are met and our high standards of safety, quality and customer service are consistently delivered.This is a senior operational role with real accountability for people leadership, engine fleet performance and customer relationships across a strategically important region. You'll be at the heart of Clarke Energy's service delivery, leading a team of engineers while building strong customer partnerships and driving operational excellence.Job PurposeTo manage the effective resourcing and deployment of Service Engineers and Apprentices within the Northern Ireland and Republic of Ireland region, ensuring contractual performance targets, customer expectations and Clarke Energy standards are achieved at all times.The majority of your time will be spent managing and supporting the Field Service operational function across your region.What You'll Be Responsible ForLeading and developing your regional service teamYou will manage, motivate and develop a team of Service Engineers and Apprentices, ensuring that:Team members are competent, supported and appropriately trained to perform their rolesPerformance is reviewed on an ongoing basis, with development actions taken where requiredWorking hours, timesheets and expenses are monitored and controlledAll company policies and employment procedures are consistently followedDelivering contractual performanceYou will ensure the regional engine fleet performs above contractual guarantees by:Planning and prioritising scheduled, preventative and corrective maintenanceManaging contractual availability and performance obligationsAnalysing performance data to drive continuous improvementManaging the regional call-out rota to provide 24/7 coverForecasting decoke and overhaul requirements and working closely with Parts and Overhaul teamsLiaising with the Commissioning Manager regarding commissioning activitiesOperational control and complianceYou will:Ensure oil and coolant sampling is carried out in line with Clarke Energy codes of practiceMonitor quality and ensure prompt corrective actions where requiredEnsure company processes for warranty and chargeable work are followedPrepare Risk Assessments and Method Statements with the QUENSH departmentCarry out unannounced audits of field teams for safe working practicesMonitor engineering practices to minimise cost and wasteEnsure engineering, vehicles and sites are audited and maintained to company standardsCustomer Relationship ManagementAs the senior service representative in your region, you will:Act as the first point of contact for customers across Northern Ireland and the Republic of IrelandBuild and maintain strong, long-term customer relationshipsHold regular customer meetings and provide technical and performance updatesManage site scheduling and ensure compliance with customer proceduresAgree chargeable works with customers on a monthly basisLeadership, Communication and ReportingYou will:Keep the Field Service Operations Manager fully informed of regional performanceEscalate operational, contractual or people issues appropriatelyComplete annual performance management reviews for your teamEnsure Health, Safety and Environmental standards are met at all timesWhat We're Looking ForWe are looking for a leader who:Acts as a role model for professionalism, integrity and safetyIs confident leading remote engineering teamsIs customer-focused, commercially aware and quality-drivenCommunicates clearly, effectively and confidently at all levelsIs resilient, organised and effective under pressureIs flexible, accountable and committed to continuous improvementTechnical Knowledge, Skills and ExperienceEssentialTime-served engineer (NVQ, City & Guilds or equivalent)Minimum of 10 years' engineering experience across electrical and mechanical disciplinesStrong knowledge of internal combustion engines and generatorsCHP and balance of plant experienceProven experience managing remote engineering teamsStrong customer relationship management experienceExcellent leadership, communication and organisational skillsGood IT skillsAbility to work independently and lead by exampleDesirableINNIO Jenbacher product knowledgeHNC / HND in Engineering or equivalentEngine commissioning experienceGas Safe registrationWhy Join Clarke Energy?Clarke Energy is a global leader in the engineering, installation and maintenance of sustainable energy solutions. We pride ourselves on our technical excellence, high safety standards and commitment to developing our people.In return, we offer:A leadership role with real regional influence across IrelandThe opportunity to work in a respected global energy businessOngoing professional development and supportA collaborative culture focused on quality, safety and performanceAbout Clarke EnergyClarke Energy is a globally recognised EPC and service provider, specialising in low and zero-carbon energy solutions. Operating in 29 countries, we are the largest authorised distributor and service partner for INNIO's hydrogen-ready reciprocating engines, supporting customers on their journey to net zero.If you're an experienced service leader looking for your next challenge, we'd love to hear from you.About UsClarke proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Clarke at https://www.rehlko.com/who-we-are. In addition to the investment in your development, Clarke offers a comprehensive package with competitive salaries and a range of additional benefits.Clarke is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, promote equal opportunities in every aspect of our process.Our ValuesCuriosity – Seek, learn, shareTrust – Go farther togetherPace – Focus to go fasterExcellence – Find the win every day