Area Service Manager – Ireland
Clarke Energy
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Benefits offered by this job
Job summary
Clarke Energy is seeking an Area Service Manager to lead a regional field service team across Northern Ireland and the Republic of Ireland, with UK and overseas travel as required. You will oversee engineers and apprentices, ensure contractual commitments are met, and drive safety, quality and customer service standards.
The role demands leadership, strong communication, and the ability to manage remote teams while building long-term client partnerships across a strategically important region.
Qualifications
- Essential time-served engineer (NVQ, City & Guilds or equivalent).
- Strong leadership and people-management experience.
- Strong customer relationship management experience.
Responsibilities
- Lead and develop your regional service team.
- Deliver contractual performance and meet safety, quality and customer service standards.
- Control operations, compliance, and cost efficiency in the region.
- Maintain strong customer relationships and conduct regular meetings with updates.
Skills
Education
Tools
Job description
Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource– energy– that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions– large and small– that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!
At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
Area Service Manager
Location: Northern Ireland & Republic of Ireland, with UK and overseas travel as required
Are you an experienced service leader ready to take ownership of regional operational performance? Clarke Energy is seeking an Area Service Manager to lead, develop and deploy a regional field service team across Northern Ireland and the Republic of Ireland, ensuring contractual commitments are met and our high standards of safety, quality and customer service are consistently delivered. This is a senior operational role with real accountability for people leadership, engine fleet performance and customer relationships across a strategically important region. You'll be at the heart of Clarke Energy's service delivery, leading a team of engineers while building strong customer partnerships and driving operational excellence.
To manage the effective resourcing and deployment of Service Engineers and Apprentices within the Northern Ireland and Republic of Ireland region, ensuring contractual performance targets, customer expectations and Clarke Energy standards are achieved at all times. The majority of your time will be spent managing and supporting the Field Service operational function across your region.
- Team members are competent, supported and appropriately trained to perform their roles
- Performance is reviewed on an ongoing basis, with development actions taken where required
- Working hours, timesheets and expenses are monitored and controlled
- All company policies and employment procedures are consistently followed
- Planning and prioritising scheduled, preventative and corrective maintenance
- Managing contractual availability and performance obligations
- Analysing performance data to drive continuous improvement
- Managing the regional call-out rota to provide 24/7 cover
- Forecasting decoke and overhaul requirements and working closely with Parts and Overhaul teams
- Liaising with the Commissioning Manager regarding commissioning activities
- Ensure oil and coolant sampling is carried out in line with Clarke Energy codes of practice
- Monitor quality and ensure prompt corrective actions where required
- Ensure company processes for warranty and chargeable work are followed
- Prepare Risk Assessments and Method Statements with the QUENSH department
- Carry out unannounced audits of field teams for safe working practices
- Monitor engineering practices to minimise cost and waste
- Ensure engineering, vehicles and sites are audited and maintained to company standards
- Act as the first point of contact for customers across Northern Ireland and the Republic of Ireland
- Build and maintain strong, long-term customer relationships
- Hold regular customer meetings and provide technical and performance updates
- Manage site scheduling and ensure compliance with customer procedures
- Agree chargeable works with customers on a monthly basis
- Keep the Field Service Operations Manager fully informed of regional performance
- Escalate operational, contractual or people issues appropriately
- Complete annual performance management reviews for your team
- Ensure Health, Safety and Environmental standards are met at all times
- Acts as a role model for professionalism, integrity and safety
- Is confident leading remote engineering teams
- Is customer-focused, commercially aware and quality-driven
- Communicates clearly, effectively and confidently at all levels
- Is resilient, organised and effective under pressure
- Is flexible, accountable and committed to continuous improvement
- Essential Time-served engineer (NVQ, City & Guilds or equivalent)
- Minimum of 10 years' engineering experience across electrical and mechanical disciplines
- Strong knowledge of internal combustion engines and generators CHP and balance of plant experience
- Proven experience managing remote engineering teams
- Strong customer relationship management experience
- Excellent leadership, communication and organisational skills
- Good IT skills
- Ability to work independently and lead by example
- INNIO Jenbacher product knowledge
- HNC / HND in Engineering or equivalent
- Engine commissioning experience
- Gas Safe registration
Clarke Energy is a global leader in the engineering, installation and maintenance of sustainable energy solutions. We pride ourselves on our technical excellence, high safety standards and commitment to developing our people. In return, we offer:
- A leadership role with real regional influence across Ireland
- The opportunity to work in a respected global energy business
- Ongoing professional development and support
- A collaborative culture focused on quality, safety and performance
Clarke Energy is a globally recognised EPC and service provider, specialising in low and zero-carbon energy solutions. Operating in 29 countries, we are the largest authorised distributor and service partner for INNIO's hydrogen-ready reciprocating engines, supporting customers on their journey to net zero.
Clarke proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation.Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Clarke at https://www.rehlko.com/who-we-are. In addition to the investment in your development, Clarke offers a comprehensive package with competitive salaries and a range of additional benefits.
Clarke is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, promote equal opportunities in every aspect of our process.
Our Values Curiosity – Seek, learn, share Trust – Go farther together Pace – Focus to go faster Excellence – Find the win every day
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