Area Service Manager

KONE; Sheffield; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Area Service Manager to lead a dedicated team in the lift and escalator sector. This exciting role involves ensuring customer satisfaction through exceptional service, managing field operations, and addressing safety issues. The ideal candidate will possess strong managerial skills, excellent communication abilities, and financial management experience. With a commitment to employee development and a collaborative culture, this opportunity offers significant career progression and a comprehensive benefits package, including a competitive salary, annual bonuses, and a hybrid working model. Join a company that values innovation and sustainability.

Benefits

Competitive salary

Annual bonus up to 15%

Company car and fuel card

25 Days Holiday

Volunteering Day

Company Pension Scheme

Employee Assistance Programme

Prolonged disability insurance

Life Assurance

Private Medical Insurance

Qualifications

• Managerial experience in engineering/service business is essential.
• Strong customer relationship management skills are required.

Responsibilities

• Ensure customer satisfaction through quality service and communication.
• Manage equipment safety and performance effectively.

Skills

Management experience

Excellent communication skills

Financial management (P&L)

IT skills including PowerPoint

Time management

Problem solving

Customer relationship management

Tools

PowerPoint

Job description

At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.

We are currently looking for an Area Service Manager (lifts and escalators) to lead a team of maintenance professionals, who provide on-site customer service, and to plan and manage the field service operations in the area. This particular vacancy covers East Midlands.

Area Service Manager position is an exciting opportunity for anyone in or outside of the Lift & Escalator industry - this individual will need to have excellent communication skills, management experience and will be managing our commercial clients with a high level of professionalism and dedication.

Key Responsibilities as an Area Service Manager:

1. Ensuring customer satisfaction through quality of service and precise communication
2. Accountable for equipment safety and performance
3. Accountable for resolving customer service quality complaints
4. Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
5. Managing a reduction of call outs in this area

The ideal candidate should have:

1. Managerial experience in engineering/service business
2. Excellent communication skills
3. Financial management experience (P&L)
4. Good IT skills including PowerPoint etc.
5. Excellent time management and problem solving skills
6. Strong Customer relationship management

We offer a range of fantastic benefits to our employees including: competitive Salary, annual bonus up to 15%, Company car and a fuel card, 25 Days Holiday, 1 Volunteering Day, Company Pension Scheme, Employee Assistance Programme, Prolonged disability insurance (PDI), Life Assurance, Private Medical Insurance, Cycle to Work Scheme, KONE Discounts and cashback platform, Service Awards for every 10 years of seniority, Give As You Earn program, which allows to make tax-efficient charity donations, Digital GP, which gives you around-the-clock access to GP video consultations, Health Care (a voluntary benefit that helps cover everyday health care expenses) and Hybrid Working.

In addition, we offer strong and clear progression programmes so that you can reach your full potential. To support your learning, you will have access to our learning tool that allows you to apply for various courses that can increase your knowledge and progression potential.

The role is not eligible for visa sponsorship.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers