Area Service Manager

KONE; Leicester; Hybrid; GBP 60,000 - 80,000; Part time

Benefits offered by this job

Annual bonus

Company car

Hybrid working

25 days holiday + 8 bank holidays + 1.

Dental insurance

Private medical cover

GymFlex membership

Exclusive KONE discounts

Job summary

KONE is looking for an Area Service Manager to lead a busy field service operation across Birmingham and the Midlands, including Leicester. You will be responsible for day-to-day running of the area, balancing people, customers, performance and commercial priorities.

You will lead a team of field-based technicians, plan maintenance and callouts, ensure safety, manage customer queries, and monitor costs and productivity. The role offers flexible hybrid working and a competitive benefits package.

Qualifications

• Leadership experience within a field service or operational environment.
• Strong planning and organisational skills.
• Excellent communication and people skills.
• Confidence influencing stakeholders at all levels.
• A proactive, solutions-focused approach.
• Good commercial awareness and an understanding of cost control.
• A genuine passion for developing people and building strong teams.

Responsibilities

• Leading, coaching and developing a team of field-based technicians.
• Planning and overseeing maintenance, repairs, defects and callouts.
• Ensuring planned maintenance is completed safely and on time.
• Running regular planning and performance calls.
• Managing customer queries and complaints through to resolution.
• Monitoring productivity, operational performance and costs.
• Supporting team development, capability and career progression.

Skills

Leadership

Planning

Organisational skills

Communication

People management

Cost control

Business acumen

Job description

We’re looking for an Area Service Manager to lead a busy field service operation across Birmingham and the wider Midlands, including Nottingham, Derby, Leicester, Wolverhampton, Telford and Shrewsbury.

What will you be doing?

You’ll have responsibility for the day-to-day running of your area, balancing people, customers, performance and commercial priorities.

Your responsibilities will include:

• Leading, coaching and developing a team of field-based technicians
• Planning and overseeing maintenance, repairs, defects and callouts
• Ensuring planned maintenance is completed safely and on time
• Running regular planning and performance calls
• Managing customer queries and complaints through to resolution
• Monitoring productivity, operational performance and costs
• Supporting team development, capability and career progression

What are we looking for?

This is a high-volume environment, so you’ll need to be structured, organised and consistent, while being comfortable adapting when priorities change.

We’re looking for:

• Leadership experience within a field service or operational environment
• Strong planning and organisational skills
• Excellent communication and people skills
• Confidence influencing stakeholders at all levels
• A proactive, solutions-focused approach
• Good commercial awareness and an understanding of cost control
• A genuine passion for developing people and building strong teams

What we offer:

• Competitive salary
• Annual bonus
• Company car
• Flexible hybrid working across office, site, and home locations
• 25 days holiday + 8 bank holidays + 1 volunteering day

In addition, you’ll have access to a wide range of flexible benefits, including dental insurance, private medical cover, GymFlex membership, and exclusive KONE discounts – allowing you to tailor your package to suit your lifestyle.

Please note: this role is not eligible for visa sponsorship.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html