Area Operations Leader - Final Mile Excellence

Search; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Search is seeking an Area Operations Manager to lead a large final mile delivery operation, driving customer experience, operational excellence, and performance improvement across the region.

Reporting to the Area Delivery Manager, you will act as second-in-command, shape performance strategy, coach regional teams, and work with planning, compliance and commercial teams to ensure outstanding service during peak trading periods. Strong leadership and logistics expertise are essential.

Qualifications

• Current UK Driving Licence.
• IOSH Qualification (or equivalent).
• Experience in logistics, delivery, or supply chain.
• Experience managing budgets.
• Strong coaching, mentoring and leadership capability.
• Experience using operational/financial data to support decision-making.
• Strong planning and problem-solving skills.

Responsibilities

• Provide leadership and operational oversight in the absence of the Area Delivery Manager.
• Coach and develop operational leaders to improve customer experience and performance across the final mile delivery journey.
• Support the development and implementation of performance improvement strategies, training initiatives, and coaching programmes.
• Analyse financial and operational performance data to identify opportunities for improvement and support operational decision-making.
• Lead divisional resource and coverage planning, ensuring successful delivery during peak periods.
• Work alongside planning teams to optimise operational efficiency through effective forecasting, round modelling, and resource allocation.
• Drive the successful implementation and adoption of operational change initiatives.
• Support the maintenance of operational standards, compliance requirements, and service excellence across the division.
• Build strong relationships with internal stakeholders, including operational, commercial, planning, and compliance teams.
• Contribute to maintaining positive and productive industrial and union relationships.

Skills

Leadership

Negotiation

Influencing

Analytical thinking

Commercial focus

Resilience

Problem solving

Planning

Job description

Search is seeking an Area Operations Manager to lead a large final mile delivery operation, driving customer experience, operational excellence, and performance improvement across the region.

Reporting to the Area Delivery Manager, you will act as second-in-command, shape performance strategy, coach regional teams, and work with planning, compliance and commercial teams to ensure outstanding service during peak trading periods. Strong leadership and logistics expertise are essential.