Area Manager - West Midlands Area

Demant; United Kingdom; Remote; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Car allowance / company car

Job summary

Audika is seeking an Area Manager for the West Midlands region (Derby, Dudley, Solihull, Stafford, Sutton Coldfield, Walsall and Worcester). You will lead a multi-clinic team of hearing care professionals and business colleagues, coaching them in clinics and delivering outstanding patient care.

The role centers on leadership, performance coaching and building capability across sites. With strong emphasis on business results and patient experience, you’ll drive performance while maintaining a

Responsibilities

• Lead your area to achieve sales targets, KPIs and operational objectives.
• Inspire teams to consistently deliver excellent commercial and patient outcomes.
• Analyse performance data, identify opportunities and implement improvement plans.
• Ensure clinics maintain high presentation standards and reflect our premium brand.
• Drive adoption of best-practice operating models and continuous improvement initiatives.

Job description

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Area Manager - Help More People Hear Better

At Audika, we change lives every day by helping people reconnect with the sounds that matter most. We're looking for an inspiring and commercially focused Area Manager in the West Midlands Area, including the following clinics Derby, Dudley,Soulihull,Stafford,Sutton Coldfield,Walsall and Worcester.to lead and develop a high-performing team of hearing care professionals and business colleagues across a portfolio of clinics.

This is an exciting opportunity for an experienced field-based leader who thrives on coaching others, driving performance and creating exceptional patient experiences. You'll spend the majority of your time in clinics, working alongside your teams, developing capability, embedding best practices and ensuring every patient receives outstanding care.

What You'll Be Doing

As an Area Manager, you'll play a key role in delivering business performance whilst building an engaged, high-performing culture.

Leading People

• Coach, mentor and develop a geographically dispersed team through regular clinic visits and one-to-one support.
• Observe performance in real time, providing clear, constructive and timely feedback.
• Drive engagement, capability and retention through a strengths-based approach to leadership.
• Support career development and identify training and development opportunities.
• Foster a positive wellbeing culture that enables individuals and teams to perform at their best.
• Ensure colleagues have the tools, knowledge and support needed to deliver exceptional patient care and customer service.

Why Join Audika?

At Audika, our people make the difference. We invest in leadership development, encourage continuous learning and empower our managers to shape successful, engaged teams.

• A supportive and collaborative leadership culture
• The opportunity to make a genuine difference to people's lives
• A role with autonomy, variety and visible impact
• Salary: OTE £65,000 plus generous car allowance/ company car

If you're an experienced multi-site leader who enjoys developing people, driving performance and delivering exceptional customer outcomes, we'd love to hear from you.

Join Audika and help more people hear better

Leading People

• Coach, mentor and develop a geographically dispersed team through regular clinic visits and one-to-one support.
• Observe performance in real time, providing clear, constructive and timely feedback.
• Drive engagement, capability and retention through a strengths-based approach to leadership.
• Support career development and identify training and development opportunities.
• Foster a positive wellbeing culture that enables individuals and teams to perform at their best.
• Ensure colleagues have the tools, knowledge and support needed to deliver exceptional patient care and customer service.

What We're Looking For

• Leadership, coaching or people management experience across multiple locations
• Experience working within a regulated environment
• A strong track record of delivering sales, service or operational targets
• Excellent communication and presentation skills
• Strong analytical and decision-making capability
• Experience leading change and driving performance improvement
• The ability to influence, motivate and inspire diverse teams
• Strong organisational skills and the ability to effectively prioritise competing demands
• Good working knowledge of Microsoft Office and business systems

#UKIND2

#LI-VR1

#audika_uk

Responsibilities

Driving Business Performance

• Lead your area to achieve sales targets, KPIs and operational objectives.
• Inspire teams to consistently deliver excellent commercial and patient outcomes.
• Analyse performance data, identify opportunities and implement improvement plans.
• Ensure clinics maintain high presentation standards and reflect our premium brand.
• Drive adoption of best-practice operating models and continuous improvement initiatives.

Operational Leadership

• Support recruitment activity to maintain an effective team structure.
• Ensure compliance with clinical, operational and company standards.
• Lead change initiatives and support business transformation projects.
• Manage employee performance, absence and employee relations matters in partnership with HR.
• Support complaint resolution and ensure excellent customer outcomes.
• Build strong relationships with colleagues across HR, Marketing, Customer Services and wider operational teams.

Recruitment Process

Recruitment Process –

• Closing date for applications: 23rd November 2026
• Initial Screening call
• Online Assessments
• Audika Future Leader Recruitment Event – 2nd December 2026
• Final stage Interview

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Who we are

Audika GB belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5.000 hearing care experts in over 3.500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.