Area Manager- Scotland

Punch Pubs & Co

Scotland

On-site

GBP 60,000 - 80,000

Full time

2 days ago

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Benefits offered by this job

Competitive Salary

Annual Company Bonus Scheme

Company pension

25 Annual holiday days (Option to buy

Progression and development opportunit

Free pay-day drinks

Retail & Leisure discount scheme

Pub discount scheme

Long service awards

Job summary

Punch Pubs is seeking an Area Manager for Unity Social to lead a portfolio of pubs operated by self-employed partners. You will coach operators to deliver outstanding guest experiences, drive sales, and maintain high operational standards within the Unity Social family that serves the local community.

You will collaborate with the Unity Social Senior OM and Operations Director to foster a thriving community-focused pub network and ensure consistent delivery of Punch’s 5* partnership values.

Qualifications

Experience leading high-performing teams with strong coaching and relationship-building skills.
Passion for community-focused hospitality and pub culture.
Ability to drive sales-building activity and demonstrate it at peak trading times.

Responsibilities

Build strong relationships with pub operators and act as trusted advisor.
Support operators to deliver excellent customer service and community engagement.
Implement onboarding plans for Unity Social partners to launch pubs effectively.
Drive accountability with clear objectives and regular feedback for continuous improvement.
Conduct regular site visits to uphold standards of cleanliness, compliance and presentation.

Job description

At Punch Pubs we’re aiming to be the 5* pub company.

We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.

The job description sets out what we need from you to be successful in your role and what you can expect in return.

Come as you are — and thrive

At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same.

We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.

If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen.

We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.

As an Area Manger - Unity Social, my core purpose is to:

You will be responsible for leading a portfolio of pubs operated by self-employed partners. Your role is to support, coach, and challenge operators to deliver outstanding community-focused pubs, delivering exceptional guest experiences, drive sales, and maintain high operational standards. You will work in partnership with the Unity Social Senior OM and Operations Director in creating the Unity Social family that works at the heart of the local community.

What You’ll Get In Return

Competitive Salary
Annual Company Bonus Scheme
Company pension
25 Annual holiday days (Option to buy and sell)
Progression and development opportunities
Free pay-day drinks
Progression and development opportunities
Retail & Leisure discount scheme
Pub discount scheme
Long service awards

Key Accountabilities

Operator Support & Development

Build strong relationships with pub operators, acting as a trusted advisor and coach.
Support operators in delivering excellent customer service and community engagement.
Ensure the delivery of well-defined, structured onboarding plans for all new Partners in Unity Social, ensuring they have the tools, knowledge, and support to launch their pub effectively and set them up for success.
Drive accountability of Publican team, through clear objectives, regular feedback, and direction, coupled with a culture of continuous improvement.
Set an exceptional example with regular evening visits and weekend visits.

Community Engagement

Champion Unity Social’s community ethos by encouraging operators to build strong local connections.
Support initiatives that enhance the pub’s role in the community.

Commercial Performance

Build a sales hungry culture through inspiring, challenging and supporting Publicans and AMs to achieve the best possible proposition within each business.
Monitor and drive performance across sales, margin, and cost control.
Analyse trading data and trends to identify opportunities for growth.
Ensure pubs are maximising their potential through local marketing and events.

Operational Excellence

Deliver operational excellence across all Pubs maintaining the highest retail standards.
Conduct regular site visits to ensure standards are upheld across cleanliness, compliance, and presentation.
Support operators in resolving operational challenges and implementing best practices.

Compliance & Risk Management

Ensure all pubs operate within licensing laws, health & safety regulations, and company policies.
Conduct audits and follow up on action plans to mitigate risk.

Technical Skills

Passion for community-focused hospitality.
Demonstrable experience of leading high-performing teams – strong coaching and relationship building skills
You must love creating sales building activity in pubs, and you must be willing to demonstrate in the pub at peak trading time how this is delivered.
You must have a deep appreciation of the importance of sport to our customers.
You must demonstrate humility in what you say and how you act.
Show high levels of enthusiasm and maintain energy and commitment in the face of setbacks and pressure.
Prioritise and effectively manage time and workload.
Excellent communication skills at all levels, with passion, integrity and credibility to influence and persuade
Demonstrate an ability to convert commercial awareness and understanding into making sound business decisions which enables profitable outcomes
Pre-empt issues or problems which are likely to occur and put permanent fixes in place
Deliver results without compromising company values and leadership behaviours.
Actively seek to develop own professional development and industry knowledge.
Understanding of wet-led pub operations.