Area Manager, Operations, Fulfillment Center

Amazon; Mansfield; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Area Manager to oversee operations in its Fulfillment Center. This role is pivotal in ensuring safety, quality, and productivity while leading a team to achieve operational excellence. You will be responsible for managing performance metrics and driving process improvements, all while fostering a positive work environment. Ideal candidates will have a strong background in employee management and a commitment to enhancing customer experience. Join a forward-thinking company where your contributions will directly impact the efficiency and success of operations.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent experience, or 2+ years at Amazon.

Responsibilities

• Manage budgetary and operational objectives for a functional area.
• Lead and mentor a team of Process Assistants to meet performance goals.

Skills

Employee Management

Performance Metrics

Process Improvement

Lean Techniques

Safety Compliance

Education

Bachelor's Degree or Equivalent

Tools

Warehouse Management Systems (WMS)

Job description

Area Manager, Operations, Fulfillment Center

Amazon.com, Inc. is a US-based multinational e-commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is seeking Area Manager for one of its Fulfillment Center(FC).

Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.
• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
• Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Proactively identify and lead process improvement initiatives and Lean tools


Other requirements:
• Direct management experience for employees and their performance
• Experience with performance metrics and process improvement (how, when, who)
• Candidates must be flexible to work on weekends and/or shifts



Key job responsibilities
Area Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound).
Additional responsibilities include managing and leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.
Leverages the Area Managers and Process Assistants by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.
Able to address operational issues affecting functional area.

About the team
In a fulfillment center, Outbound operations is responsible for getting orders packaged and shipped out to customers as per the customer promise made by Amazon. Here are the main functions: Picking, Sortation, Packing, Shipping. Quality control and Problem solving of packages are key for customer experience and speed. These processes are often supported by warehouse management systems (WMS) and various automation technologies to ensure efficient and accurate order fulfillment.

BASIC QUALIFICATIONS

- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.