ICQA Operations Manager, UK Customer Fullfillment

Amazon; Doncaster; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic ICQA Operations Manager to oversee inventory control and quality assurance in their fast-paced fulfillment centers. In this pivotal role, you will lead a team of Area Managers and Associates, ensuring compliance with safety standards and driving process improvements. Your day will involve collaborating with various teams, analyzing data for trends, and developing your team members to enhance their skills. This is an exciting opportunity to contribute to a culture of excellence and customer obsession, while fostering a diverse and inclusive workplace. If you're passionate about leading teams and delivering top-notch service, this role is perfect for you.

Qualifications

• Degree or equivalent qualification required.
• Experience in people management and driving project collaboration.

Responsibilities

• Lead a team focused on inventory control and quality assurance.
• Analyze inventory defects and implement action plans.

Skills

People Management

Project Collaboration

Process Improvement

Data Analysis

Communication Skills

Education

Degree or Equivalent Qualification

Tools

Data Analysis Tools

Job description

ICQA Operations Manager, UK Customer Fulfillment

Job ID: 2935365 | Amazon UK Services Ltd.

Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Operations Manager to take ownership of our fulfillment centers Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key Job Responsibilities

1. Lead and supervise a team of ICQA Area Managers and hourly Associates (including Team Leads and Data Analysts) assigned to inventory control, quality assurance, and problem-solving operations within the fulfillment center.
2. Partner with Operations and other Support teams to establish, influence, and adhere to policies and procedures.
3. Ensure compliance with safety programs and SOX regulations.
4. Analyze inventory defects, problem-solve issues or customer defects data to identify corresponding action plans that improve quality.
5. Conduct short-term (weekly) and mid-term (month/quarter) labor plans, forecasting capacity needs, staffing plans, and schedules.
6. Support in interviewing and training fulfillment center Area Managers.

A Day in the Life

You will lead a department responsible for inventory control, quality assurance, and problem-solving operations. Your day typically starts with a meeting with the fulfillment center's leadership team, where you'll review previous day performance and address any ongoing issues. Throughout the day, you will review inventory discrepancies and quality performance, analyze data, looking for trends and opportunities for process improvement, collaborating with your own team of Area Managers and hourly Associates, with other partners in FC operations or with central teams that own Catalogue, Procurement, Supply Chain, Process Engineering, Loss Prevention, and Program Management. You will spend time on the floor, observing processes and ensuring safety standards are maintained in your area. You'll also dedicate time developing your Area Managers, providing feedback, and identifying training needs. You will finish the day knowing you've contributed to maintaining inventory accuracy, resolving quality challenges, and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.

About the Team

The EU ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world-class service to our customers, at the lowest possible cost. The Vision of ICQA is to exceed customers’ expectations, both buyers and sellers. We drive defect-free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive, stow, count, pick, pack & ship) up to our sellers and customers. We lead with empathy to create a safer, more productive, higher performing, and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.

BASIC QUALIFICATIONS

1. A degree or equivalent qualification.
2. Relevant experience in people management and development.
3. Experience working in large assignments, driving project collaboration across different teams, businesses, and stakeholders.
4. Track record of implementing process improvements in a data-driven and complex environment.
5. Proficient verbal and written communication skills in the local language and in English.

PREFERRED QUALIFICATIONS

1. Previous supervisory experience in a distribution or manufacturing environment, and with quality assurance processes.
2. Strong commitment to employee development, as well as an exceptional level of dedication and motivation to team management.
3. Proven ability to influence peers or stakeholders, with varying levels of seniority and within different organizations.
4. Knowledge of supply chain management principles and familiarity with SOX compliance and inventory control systems.
5. Advanced proficiency in data analysis tools and software.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.