Area Manager London

Glenn Cleaning & Support Services; Watford; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced Area Manager to lead operations across multiple client sites. This pivotal role involves managing teams, ensuring high service delivery, and maintaining strong client relationships. The ideal candidate will possess excellent communication and leadership skills, alongside a strong operational background. Join a company known for its commitment to client satisfaction and operational excellence, where your contributions will directly impact service quality and team performance. If you are passionate about driving improvements and leading teams, this opportunity is perfect for you.

Qualifications

• Experience in managing teams across multiple sites in the cleaning or FM industry.
• Strong organizational skills to manage changing priorities under pressure.
• Knowledge of employment law and staff welfare procedures.

Responsibilities

• Manage daily operations across multiple client sites ensuring high service standards.
• Recruit, train, and develop staff to create motivated teams.
• Monitor operational costs and implement cost-saving initiatives.

Skills

Team Management

Operational Management

Client Relationship Management

Problem Solving

Organizational Skills

Communication Skills

IT Literacy

Education

Level 4+ in English & Maths

Level 5+ qualification in Business Administration

Recognized Management Training Course

Job description

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We are looking for an experienced Area Manager with a strong operational background and people management skills to join Glenn Cleaning and Support Services Ltd.. Covering multiple client sites, you’ll lead teams, oversee service delivery, and ensure contracts run smoothly, efficiently, and in line with client expectations.

Key Responsibilities

• Manage daily operations across multiple client sites, ensuring high standards of service and contract delivery.
• Maintain strong relationships with clients, resolving issues and ensuring long-term satisfaction and retention.
• Recruit, train, and develop staff, creating motivated and reliable site teams.
• Conduct regular site visits, performance reviews, and cleaning inspections.
• Monitor and control operational costs, identifying cost-saving initiatives to maintain profitability.
• Ensure Health & Safety policies are adhered to at all times, including conducting regular audits.
• Oversee staff rotas and scheduling to ensure adequate cover across all contracts.
• Lead contract mobilisations, including TUPE transitions and planning.
• Administer site documentation, including personnel files, training records, and accident reports.
• Identify and develop opportunities for additional services at existing sites.
• Attend internal meetings and training to stay up to date with best practices and new operational methods.

Key Skills

• Proven experience in managing teams across multiple sites—ideally within the cleaning or FM industry.
• Strong organisational and planning abilities; able to manage changing priorities under pressure.
• Excellent communication and leadership skills, with a hands-on approach to problem-solving.
• Good commercial awareness and a proactive mindset to drive service improvements and cost efficiency.
• IT literate, with the ability to manage reports and digital admin (experience with site audits a plus).
• Knowledge of employment law and staff welfare procedures, including recruitment and TUPE.
• Confident working independently while contributing to the wider operational team.

Essential Experience & Qualifications

• English & Maths (Level 4+ or equivalent)
• Previous managerial experience in a relevant industry
• Strong background in customer service and staff supervision
• Experience within the cleaning or facilities management sector
• Level 5+ qualification in Business Administration or similar
• Completion of a recognised management training course

Key Performance Indicators

• Client retention and satisfaction
• Employee engagement and retention
• Non-contract revenue growth
• Number of additional sites acquired
• Quotes generated for extra services
• Timely and successful recruitment

Glenn Cleaning is a trusted provider of commercial cleaning and support services across the UK, known for consistent service, client satisfaction, and operational excellence.

Interested? Please apply now.

We look forward to hearing from you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Facilities Services

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