Area Manager (L5), Customer Fulfillment

Amazon Inc.; Wakefield; Presencial; GBP 42.000 - 54.000; Jornada completa

Descripción de la vacante

Amazon UK Services Ltd. is seeking an Area Manager to lead a site team, uphold safety standards, and drive productivity. You will manage daily operations, mentor managers, and deliver high-quality service across shifts.

You will own safety culture, optimize processes, and coordinate with senior leadership to align practices with business objectives. This role is based at a Wakefield site with varied, hands-on responsibilities.

Formación

• Experience managing people and leading a team.
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels.
• Experience identifying and solving complex problems through data analysis.
• Bachelor's degree, or Bachelor's degree or above.

Responsabilidades

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardize shift practices

Conocimientos

People management

Data analysis

English communication

Problem solving

Educación

Bachelor's degree or above

Herramientas

MS Office (Word, Excel, Outlook)

Descripción del empleo

Job ID: 10600870 | Amazon UK Services Ltd.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardize shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

Basic Qualifications

• Experience managing people and leading a team
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
• Experience identifying and solving complex problems through data analysis
• Bachelor's degree, or Bachelor's degree or above

Preferred Qualifications

• Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
• Experience in warehouse operations and logistics or equivalent
• Experience working with the MS Office suite (Microsoft Office suite) including Word, Excel, and Outlook in a professional environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.