Area Manager, DDD1

Amazon.com, Inc.; Dundee; Presencial; GBP 55.000 - 75.000; Jornada completa

Descripción de la vacante

Amazon UK Services Ltd is seeking an Area Manager to lead and develop a team across our operations site. You will drive safety, productivity, quality, and customer service standards while delivering continuous improvement projects.

You will manage shift performance, coach managers, implement process improvements, and collaborate with senior stakeholders to align with business goals and operational excellence across the area.

Formación

• Experience leading teams and managing personnel
• Strong ability to communicate with leadership and stakeholders
• Experience using data to drive decisions and develop training
• Proficient in Business English communication (verbal and written)

Responsabilidades

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity high
• Oversee projects to streamline processes and increase service quality
• Analyse shift performance and implement actions to improve operational excellence
• Collaborate with management to standardise shift practices

Conocimientos

People management

Clear communication

Data-driven decisions

Business English

Educación

Bachelor's degree

Master's degree

Herramientas

Lean Six Sigma Kaizen

Microsoft Office

Descripción del empleo

Job ID: 10500693 | Amazon UK Services Ltd.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you'll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You'll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You'll also be a role model and mentor to new managers.

About the team

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations. Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

Basic Qualifications

• Bachelor's degree, or Master's degree
• Experience in people management
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Experience using data to make business decisions and manage training efforts
• Experience in Business English skills, both verbal and written

Preferred Qualifications

• Knowledge of Lean, Six Sigma and Kaizen techniques
• Experience in warehouse operations and logistics or equivalent
• Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint etc.) in a professional environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.