Area Manager (L5), Customer Fulfillment

Amazon Inc.; Doncaster; On-site; GBP 40,000 - 65,000; Full time

Job summary

Amazon is seeking an Area Manager to lead a site operations team, drive safety culture, and ensure high-quality, productive performance across shifts. You will oversee process improvements, coordinate with cross-functional leaders, and mentor new managers on best practices and standards.

The role emphasizes people management, data-driven decision making, and effective communication with stakeholders at all levels to meet customer demand and operational targets.

Qualifications

• Experience managing people and leading a team.
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels.
• Experience in data analysis and problem solving.
• Bachelor's degree or above.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity at a consistently high level.
• Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility.
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
• Work collaboratively with management-level colleagues to standardize shift practices.

Skills

People management

Data analysis

English communication

Bachelor's degree

Education

Bachelor's degree or above

Tools

MS Office

Job description

Description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

Key job responsibilities

Create, oversee, and drive a culture of safety and wellbeing

Analyse and implement changes to keep quality and productivity at a consistently high level

Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility

Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence

Work collaboratively with management-level colleagues to standardize shift practices

A day in the life

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

Basic Qualifications

• Experience managing people and leading a team

• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels

• Experience in data analysis and problem solving

• Bachelor's degree or above

Preferred Qualifications

• - - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• - - Experience in warehouse operations and logistics or equivalent
• - - Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.