Area Manager (Fulfillment & Operations)

Amazon.com, Inc; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Area Manager to lead a site’s daily operations, ensure safety and quality, and drive productivity across shifts.

You will mentor managers, oversee process improvements, and coordinate contingency tasks while delivering on time performance. The role focuses on managing a team, analysing shift performance against objectives, implementing changes, and collaborating with stakeholders to sustain high standards.

Qualifications

• Bachelor's degree or Master's degree required.
• Experience managing people.
• Experience communicating with a range of stakeholders, including peers and leadership.
• Experience analyzing data to inform business decisions.
• Strong English written and verbal communication skills.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity high.
• Oversee projects to streamline processes, optimise productivity and increase service quality.
• Analyse shift performance against business objectives and implement actions to improve operational excellence.
• Lead and mentor site managers and collaborate with cross-functional teams to meet targets.

Skills

Bachelor's degree

People management

Stakeholder communication

Data analysis

English communication

Education

Bachelor's or Master's degree

Tools

Six Sigma/Lean

MS Office (Word/Excel/Outlook)

Job description

management-level colleagues to standardise shift practicesA day in the lifeYou'll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You'll also be a role model and mentor to new managers.

Basic Qualifications

• Bachelor's degree, or Master's degree
• Experience in people management
• Experience communicating with a wide range of stakeholders, including peers and leadership
• Experience analyzing data to make business decisions
• Experience in English-language communication skills, both written and verbal

Preferred Qualifications

• Experience with Six Sigma tools and Lean techniques, or experience in similar environments
• Experience in a logistics/operations environment
• Experience working with the MS Office suite (Microsoft Office suite) including Word, Excel, and Outlook in a professional environment

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Job ID: 10488224 | Amazon UK Services Ltd. #J-18808-Ljbffr Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with