Area Manager - Central London

SBFM; Greater London; On-site; GBP 35,000 - 39,000; Full time

Benefits offered by this job

Company van

20 days annual leave

Company pension scheme

Internal mentoring and development

Regular company events

Training and career development

Job summary

SBFM is seeking an Area Manager for Central London to oversee cleaning and soft facilities management across 20+ sites. The role is field-based, requiring travel between sites and weekend work to support a seven-day operation.

You will lead site teams, manage client relationships, monitor KPIs and budgets, and drive continuous improvement while ensuring safety and quality standards are met. A full UK driving licence is essential.

Qualifications

• Previous experience in an operational management role within facilities management or service-led environments.
• Experience managing multiple sites and supporting teams over a geographical area.
• Strong client relationship and communication skills to manage expectations.
• Commercial awareness including budgets, cost control and productivity.
• Experience monitoring performance against KPIs/SLAs.
• Ability to lead, motivate and support teams to deliver results.
• Excellent organisation and problem-solving skills; able to prioritise workloads.
• Good reporting skills and confidence in engaging with colleagues at all levels.

Responsibilities

• Oversee day-to-day delivery of cleaning services across multiple sites to meet contracts and standards.
• Build and maintain relationships with the client as the main operational contact.
• Carry out regular site visits and audits to monitor standards and drive improvements.
• Lead and support cleaning teams to deliver high-quality service.
• Monitor performance, attendance and service delivery; address issues promptly.
• Manage staffing and resources across the area; coordinate with Recruitment and Operations.
• Provide operational cover across a seven-day account, including weekends.
• Monitor KPIs, SLAs and budgets; take action where performance or costs diverge.
• Identify opportunities to improve productivity and service delivery.
• Respond to client concerns and resolve issues within agreed timescales.
• Develop and implement improvement plans as needed.
• Ensure compliance with health, safety, environmental, sustainability and quality standards.
• Collaborate with HR, QSHE and other teams to resolve issues and improve performance.
• Support training, development and induction of colleagues.
• Support account retention and identify service improvements for the client.
• Complete operational reporting and communicate performance to stakeholders.
• Promote SBFM values and maintain professionalism across sites.

Skills

Operational management

Multi-site management

Client relationship

Budget awareness

KPI/SLA monitoring

Team leadership

Organisational skills

Reporting skills

MS Office

Driving licence

Tools

MS Office

Job description

Salary: £35,000–£39,000 per annum + Company Van

About The Role

Area Manager – Central London

We are looking for an experienced Area Manager to oversee the delivery of cleaning and soft facilities management services across a dedicated health and fitness account in Central London, covering 20+ sites.

This is a hands‑on, field‑based role where you will be responsible for maintaining high service standards, supporting site teams and building strong client relationships across a busy, multi‑site operation.

As the account operates seven days a week, flexibility is essential. The role will involve regular weekend working and occasional six‑day working weeks to support the needs of the operation. You will need to be comfortable managing a varied schedule and travelling between sites to ensure consistent service delivery.

Duties And Responsibilities

• Oversee the day‑to‑day delivery of cleaning services across multiple sites, ensuring contractual requirements and service standards are consistently met.
• Build and maintain strong working relationships with the client, acting as a key point of contact for operational matters.
• Carry out regular site visits and audits to monitor standards, identify areas for improvement and ensure agreed actions are completed.
• Lead, support and motivate cleaning teams, ensuring they have the guidance, resources and support needed to deliver a high‑quality service.
• Monitor site performance, attendance and service delivery, addressing any issues promptly and in line with company procedures.
• Manage staffing and resource requirements across the area, working with Recruitment and Operations to support service continuity.
• Provide operational cover across a seven‑day account, including regular weekend working and occasional six‑day working weeks, ensuring sites remain fully supported.
• Monitor KPIs, SLAs and operational budgets, taking appropriate action where performance or costs fall below expectations.
• Identify opportunities to improve productivity, efficiency and overall service delivery.
• Respond to client concerns and operational issues, ensuring these are resolved professionally and within agreed timescales.
• Develop and implement improvement plans where standards or performance need to be addressed.
• Ensure compliance with all relevant health and safety, environmental, sustainability and quality standards.
• Work closely with Recruitment, HR, QSHE and other support teams to resolve issues and improve operational performance.
• Support the training, development and induction of colleagues, helping teams understand their responsibilities and deliver to the required standards.
• Support account retention and identify opportunities to improve the service provided to the client.
• Complete operational reporting and communicate performance, challenges and actions to the relevant stakeholders.
• Promote SBFM's values and maintain a professional, positive approach across all sites.

Qualifications And Skills

• Previous experience in an operational management role within facilities management, contract cleaning, hospitality or another service‑led environment.
• Experience managing multiple sites and supporting teams across a geographically spread area.
• Strong client relationship and communication skills, with the ability to manage expectations and resolve issues effectively.
• Commercial awareness, including an understanding of budgets, cost control and productivity.
• Experience monitoring performance against KPIs, SLAs or other service standards.
• The ability to lead, motivate and support teams to achieve consistent results.
• Excellent organisational and problem‑solving skills, with the ability to prioritise a varied workload.
• Good communication and reporting skills, with confidence engaging with colleagues at all levels.
• Competent using Microsoft Office and other relevant systems.
• A proactive, flexible and solutions‑focused approach, with the ability to adapt to changing operational demands.
• Flexibility to work weekends and occasional six‑day weeks in line with the needs of a seven‑day operation.
• IOSH Managing Safely, or a willingness to work towards this qualification, would be advantageous.
• A full UK driving licence is essential due to the travel involved between sites.

What We Offer

• Salary of £35,000–£39,000 per annum.
• Company van.
• 20 days' annual leave plus bank holidays.
• Company pension scheme.
• Internal mentoring and development opportunities.
• Regular company events.
• Training and opportunities to develop your career within a growing business.

Commitment to SBFM Values

At SBFM, our values shape how we work, how we treat each other and how we deliver for our clients.

Be a Good Person

We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.

Play as a Team

Community and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.

Think Differently

We encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.

Make an Impact

It's all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win.

About You

About Us

SBFM is a leading provider of soft facilities management services, delivering cleaning and related support services to clients across the UK. We are committed to providing high‑quality, sustainable and commercially efficient solutions through our people, technology and approach to service delivery.

Our company recognises and values the enriching benefits equality, diversity and inclusion bring to our community. We celebrate diversity and actively encourage applicants from minority ethnic groups, LGBTQ+, disabled and neuro‑diverse groups to apply for our vacancies. Our aim is to nurture happy teams who learn from and inspire each other, and we believe diversity is key to achieving this goal.