Area Manager

mearsgroup; Tees Valley; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave

Family friendly policies

Employee Assistance Programme

Mears Rewards

Annual Fun Day

Volunteering leave

Cycle to Work

Share save scheme

Learning and development

Career progression

Occupational health support

Green car scheme

Job summary

Mears Housing Management are seeking an Area Manager to support a new service for a vulnerable client group, aiming to prevent homelessness and secure settled accommodation. The role is hybrid, largely home-based with occasional visits to meet the team and attend offices for meetings.

You will manage a Resident Welfare Officer Team and ensure high standards, safeguarding and contractual compliance across the service.

Qualifications

• Previous line manager experience and ability to manage a team.
• Flexible working approach and ability to meet tight deadlines.
• Excellent written and spoken communication with colleagues and clients.
• Ability to work well under own initiative and across cultures.
• Experience in a similar role and partnership working approach.
• Full UK Driving Licence is required.

Responsibilities

• Oversee day-to-day management of the Resident Welfare Officer Team with out-of-hours provision.
• Procure and maintain accommodation to required standards.
• Lead, motivate and support staff to deliver contractual requirements.
• Drive continuous improvement and ensure ownership, accountability and recognition.
• Ensure safeguarding and welfare are embedded in processes.
• Meet contractual KPIs and commercial targets through effective service delivery.
• Manage risks and escalate to senior management as needed.
• Build relationships with internal teams, third parties and external organisations.
• Deliver customer-focused services tailored to individual needs and cultural contexts.
• Provide performance reporting and maintain accurate IT records.

Skills

People management

Communication skills

Initiative

Cultural awareness

Partnership working

Education

Full UK Driving Licence

Job description

Annual salary: up to £42,020.69

Area Manager

Location: Northeast

Contract: Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am - 5pm

Salary : £42,020.69 plus Car Allowance

About the Role:

Mears Housing Management are seeking a Area Manager to support the delivery of a new service designed to enable a vulnerable client group, avoid homelessness and move into settled accommodation. Pastoral, floating support to assist the management and sustainment of the residency and manage the accommodation forms part of the service provision. The key requirement of this service is to ensure that no one leaves prison without the offer of a place to live from their first night in the community and to support a pathway to settled accommodation. This is a hybrid position, mainly home working with expectation to go out on patch to meet the team and attend offices for meetings etc.

Role Requirements:

• Responsible for the day to day management of the Resident Welfare Officer Team ensuring a comprehensive person-centred service which includes out of hours provision
• Ensure accommodation provided is procured and maintained to required standards
• Lead, manage, motivate and support staff to deliver contractual requirements.
• Create positive, continuous improvement culture within the business, embedding and manging through the principals of ownership & accountability and reward and recognition.
• Delivery of service to ensure safeguarding and welfare are fully considered and embedded in processes.
• Delivery of contractual compliance and successful outcomes of all Key Performance Indicators, internal and commercial targets.
• Management of risks through effective planning and service delivery; escalating to senior management for action in a timely manner.
• Management and development of relationships with internal colleagues, third parties and external organisations to support service delivery and property procurement.
• Overall responsibility for the delivery of a customer focused service to our service users ensuring a tailored approach to meet individual needs whilst being culturally aware and sensitive of circumstances Work collaboratively and proactively with centralised and local teams to ensure delivery of and seamless and excellent service.
• Delivery of performance and service reporting as requested by line manager, escalating all risks and concerns to ensure full resolution Ensure all records and IT data on systems remains updated with accurate information to meet contractual requirements.
• Undertake adhoc projects and provide support and cover for colleagues and teams within Mears Housing Management
• Ensure full compliance with Mears code of conduct, contractual terms and group policies & procedures

Key Criteria:

• Previous line manager experience
• A flexible working approach and the ability to work to tight deadlines.
• Ability to communicate effectively with colleagues and clients- Excellent written and spoken communicator
• Ability to work well under own initiative.
• Ability to understand differing cultures
• Evidence of working collaboratively and adopting a partnership approach
• Demonstrable experience of working in a similar based role
• Full UK Driving License

Benefits:

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave - up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period

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