Area Manager

Victim Support; Lancashire; On-site; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Flexible Working Options

Annual Leave 28-33 days

Birthday Leave

Pension Plan

Enhanced Sick Pay

Discounts

Wellbeing support

Cycle to work

Career development

Job summary

Victim Support is seeking an experienced Area Manager to lead our Lancashire teams, build partnerships, and ensure victims receive exceptional support.

You will oversee operations, drive improvements, manage stakeholder relationships, and represent the charity with commissioners and partners across Lancashire, with travel and flexible working.

The role requires DBS enhanced checks, a permanent contract, and a commitment to inclusive services.

Qualifications

• Experience leading teams and delivering high-quality services.
• Ability to build and maintain partnerships with stakeholders.
• Proven track record in driving service improvements.

Responsibilities

• Facilitate consultation with teams and stakeholders to shape the area plan.
• Drive continuous improvement using data and operational information.
• Build and lead external relationships to secure support for service users.
• Ensure delivery meets commissioners' and partners' standards.
• Develop and maintain partnerships, promote Victim Support services.
• Lead area strategically and ensure compliance with standards.
• Represent the charity with commissioners and media.
• Identify income growth and partnership opportunities.
• Focus on team development and monitor performance and quality.
• Travel across the area and attend meetings as needed.

Skills

Leadership

Stakeholder management

People management

Data-driven decisions

Job description

Are you an inspirational leader with a passion for delivering high-quality services and driving positive change? We're looking for an experienced Area Manager to lead our Lancashire teams, build strong partnerships, and ensure victims receive the exceptional support they deserve.

Area of Business: Operations

Number of Vacancies: 1

Location or Function: Lancashire

Full time/Part time: Full time

Hours per week: 37.5

Work schedule: Monday to Friday

Basic Salary: 52,197.62 per annum

Allowances: Home Working

Contract type: Permanent

DBS required: Enhanced

Police vetting required: No

Closing Date: 09/09/2026

Ref No: 6898

Documents:

• Area Manager JD - VS Lancashire v1 (1).pdf (PDF, 159.8kb)

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As Area Manager you will oversee delivery of high-quality services across Lancashire. This includes:

• Facilitating consultation across the teams and other key stakeholders to develop new and build on existing good practice, implement and support the strategic direction of the area business plan.
• Drive
• ingcontinuous improvement of performance through use of data and other operational information to ensure teams perform to the highest standards at all times.
• Helping to build on and lead external relationships promoting positive working relationships to ensure the best possible support and outcomes is provided to eligible service users.
• Ensuringwe are meeting the needs of our service users to a standard as expected of our commissioners and partners.

As Area Manager, you will develop and maintain effective relationships and formal partnerships across organisations and with key stakeholders, and promote and develop the services of VS. You will be responsible for leading the designated area strategically and ensuring it complies with national service delivery standards and best practice guidelines. You will also represent the charity in an appropriate and professional manner to commissioners, stakeholders, external bodies and the media, whilst acting as a voice for victims to the wider community.

Key responsibilities of the role are to ensure the successful delivery of a high quality, efficient and responsive services to victims, the identification of income growth and partnership opportunities and building relationships with relevant commissioning bodies and other stakeholders. A focus on team development, and the monitoring of performance and quality are key within the role.

Please note that travel across a large area is an essential part of this role and you may be asked to work unsociable hours on occasion. You must be able to attend in person meetings with commissioners and partners across Lancashire well as attending offices to meet returning staff.

For more information, please do contact Tom Edwards (Director of Operations - [e-mail]).

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.