Area Housing Manager

Pinnacle Group

Greater London

On-site

GBP 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is recruiting an Area Housing Manager to lead a high-profile housing management contract and local TMO, driving tenant satisfaction and service excellence. The role is site-based, full-time, and on a fixed-term basis with an expiry date of 28/05/2027.

The successful candidate will oversee performance, manage budgets, and collaborate with stakeholders to deliver improvements in living environments for tenants and leaseholders.

Qualifications

Experience in fast-moving front-line housing management.
Strong knowledge of social housing legislation.
Proven ability to lead and develop high-performing teams.

Responsibilities

Lead and empower an Area Housing Management Team to deliver excellent customer-focused services and tenancy management.
Ensure contract requirements are delivered and KPIs achieved.
Build strong working relationships with clients, residents, elected members and other stakeholders.
Coach and develop the housing team to meet performance targets and standards.
Monitor budgets and ensure value for money in line with regulations.

Skills

Leadership

Stakeholder management

Customer service

Budget management

Contract management

Risk mitigation

Job description

Pinnacle Group are looking to recruit an Area Housing Manager to lead the delivery of a high-profile PFI Housing Management Contract and local TMO contract, ensuring the highest standards of housing and estate management. As a key member of the Senior Housing Management Team, you will provide strategic leadership, champion innovation and best practice, and oversee the performance of a dedicated operational team. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will be an experienced housing professional with a proven track record of leading high-performing teams within a fast-paced, front‑line housing management environment. You will possess strong knowledge of social housing legislation and contract management, alongside a passion for delivering exceptional customer service and improving outcomes for tenants and leaseholders.

This is a site based, full-time role and is a fixed term contract due to expire on 28/05/2027.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

Lead, inspire, develop, and empower an Area Housing Management Team to deliver excellent customer focused services, driving improved standards of tenant and estate services, and ensuring co‑ordinated practices are in place to support this.
Lead on ensuring that all contractual requirements are delivered and that all relevant key performance indicators are achieved.
Develop strong and effective working relationships with clients, resident representatives, elected members and other key stakeholders to create a positive impression of Pinnacle and the services we deliver.
Review, coach, support and develop the Housing Management Team to ensure team members are equipped to carry out their roles effectively, understand the standards of performance expected and achieve individual and team targets and objectives.
Monitor relevant budgets ensuring they are utilised effectively in accordance with the Company’s standing orders and financial regulations demonstrating value for money and improvement to the living environment for tenants and leaseholders.
Support and assist the Head of Housing to identify, develop and implement service and contract improvements including key performance improvements, quality of service provision and customer satisfaction.
Mitigate risk through awareness and knowledge and proactive identification, partnership working and adherence to safeguarding process & procedures.
Ensure that legal, statutory and any other relevant provision governing or affecting the service area are strictly observed.

Key requirements

Previous experience gained in a fast moving, pressurised, front line housing management environment dealing with complex issues and competing priorities.
Experience of leading, motivating, developing and performance managing a team, to achieve challengingtargets and objectives.
Detailed knowledge of legislation relating to social housing.
Excellent customer services skill and understanding of the importance of promoting excellent customerservice to others, with the ability to put the Resident First at all times, having a positive can‑do solutionorientated approach.
Ability to use initiative and make accurate and timely decisions whilst under pressure.
Ability to produce and present comprehensive professional reports clearly and concisely to a diverseaudience.
Demonstrable evidence of improving services and performance for tenants and leaseholders.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex‑armed forces personnel and their families.