Area Housing Manager

Pinnacle Group Limited; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Pinnacle Group Limited is seeking an Area Housing Manager to lead delivery of a high-profile housing management contract and a local TMO contract. The role is site-based, full-time, and fixed-term to 28 May 2027.

You will provide strategic leadership and oversee an operational team delivering housing and estate services with a focus on customer outcomes. The ideal candidate will have extensive frontline housing management experience, strong knowledge of social housing legislation, and a track

Qualifications

• Experience in fast-paced frontline housing management with complex issues.
• Proven ability to lead, motivate, develop and manage performance of a team.
• Strong knowledge of social housing legislation.
• Excellent customer service orientation and tenant-focused mindset.
• Ability to make timely decisions under pressure.
• Experience creating clear professional reports for diverse audiences.
• Demonstrated track record of improving tenant and leaseholder services.

Responsibilities

• Lead and empower an Area Housing Management Team to deliver high-quality tenant and estate services.
• Ensure contractual requirements are met and KPIs achieved.
• Develop strong relationships with clients, residents, and stakeholders.
• Coach and develop team members; monitor performance against targets.
• Manage budgets in line with standing orders and financial regulations.
• Identify improvements and support contract enhancements and customer satisfaction.
• Mitigate risk through proactive safeguarding and compliance.
• Ensure adherence to relevant laws and statutory provisions.

Skills

Team leadership

Social housing law

Customer service

Decision making under pressure

Reporting to diverse audiences

Performance improvement

Job description

The following content displays a map of the jobs location - Canning Town

Pinnacle Group are looking to recruit an Area Housing Manager to lead the delivery of a high-profile PFI Housing Management Contract and local TMO contract, ensuring the highest standards of housing and estate management. As a key member of the Senior Housing Management Team, you will provide strategic leadership, champion innovation and best practice, and oversee the performance of a dedicated operational team.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be an experienced housing professional with a proven track record of leading high-performing teams within a fast-paced, front-line housing management environment. You will possess strong knowledge of social housing legislation and contract management, alongside a passion for delivering exceptional customer service and improving outcomes for tenants and leaseholders.

This is a site based, full-time role and is a fixed term contract due to expire on 28/05/2027.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

• Lead, inspire, develop, and empower an Area Housing Management Team to deliver excellent customer focused services, driving improved standards of tenant and estate services, and ensuring co-ordinated practices are in place to support this.
• Lead on ensuring that all contractual requirements are delivered and that all relevant key performance indicators are achieved.
• Develop strong and effective working relationships with clients, resident representatives, elected members and other key stakeholders to create a positive impression of Pinnacle and the services we deliver.
• Review, coach, support and develop the Housing Management Team to ensure team members are equipped to carry out their roles effectively, understand the standards of performance expected and achieve individual and team targets and objectives.
• Monitor relevant budgets ensuring they are utilised effectively in accordance with the Company’s standing orders and financial regulations demonstrating value for money and improvement to the living environment for tenants and leaseholders.
• Support and assist the Head of Housing to identify, develop and implement service and contract improvements including key performance improvements, quality of service provision and customer satisfaction.
• Mitigate risk through awareness and knowledge and proactive identification, partnership working and adherence to safeguarding process & procedures.
• Ensure that legal, statutory and any other relevant provision governing or affecting the service area are strictly observed.

Key requirements

• Previous experience gained in a fast moving, pressurised, front line housing management environment dealing with complex issues and competing priorities
• Experience of leading, motivating, developing and performance managing a team, to achieve challengingtargets and objectives
• Detailed knowledge of legislation relating to social housing.
• Excellent customer services skill and understanding of the importance of promoting excellent customerservice to others, with the ability to put the Resident First at all times, having a positive can-do solutionorientated approach.
• Ability to use initiative and make accurate and timely decisions whilst under pressure.
• Ability to produce and present comprehensive professional reports clearly and concisely to a diverseaudience.
• Demonstrable evidence of improving services and performance for tenants and leaseholders.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.