Area General Manager

Holiday Inn Norwich North; Norwich; On-site; GBP 80,000 - 105,000; Full time

Benefits offered by this job

Car Allowance

Employee rates for hotel stays

Job summary

Kew Green Hotels is seeking an ambitious Area General Manager to support the Regional General Manager across East Anglia and the South East. You\'ll oversee a flexible group of three to four hotels, stepping in where leadership makes the biggest impact.

Travel between properties is required; a car allowance is provided. You\'ll partner with Hotel Managers to drive guest experiences, commercial performance and operational excellence, while contributing to regional strategy.

Qualifications

• Proven track record as a multi-site General Manager or in a large, complex hotel operation.
• Strong leadership and talent development.
• Experience improving financial performance and operational efficiency.
• Understanding branded hotel operations, guest satisfaction and quality standards.
• Ability to analyse business performance and translate insight into action.
• Excellent communication and stakeholder management skills.
• Resilience, adaptability in a fast-moving environment.

Responsibilities

• Coach, develop and support Hotel Managers to strengthen leadership capability and deliver outstanding results.
• Improve commercial performance through revenue management, cost control and performance planning.
• Drive consistency across the portfolio, maintaining brand standards, compliance and operational excellence.
• Use performance data, guest feedback and business insight to identify opportunities and implement improvements.
• Lead change, support hotel openings, transitions and improvement projects.
• Build strong relationships with central support teams, owners and stakeholders to achieve shared objectives.
• Act as deputy to the Regional General Manager, contributing to regional strategy and wider initiatives.

Skills

Multi-site General Manager

Leadership development

Commercial acumen

Stakeholder management

Change management

Job description

We're looking for an ambitious Area General Manager to support our Regional General Manager across a portfolio of hotels throughout East Anglia and the South East.

This isn't a traditional multi-site role with a fixed portfolio. Instead, you'll oversee a flexible group of three to four hotels, stepping in where your leadership will make the biggest impact. Whether that's supporting a newly appointed Hotel Manager, driving performance improvements, leading change, or strengthening operational capability, you'll be trusted to deliver results where they're needed most.

Alongside operational leadership, you'll work on regional projects, contribute to wider business initiatives and develop the strategic skills needed to prepare you for your next career move.

Travel between properties is required, therefore a car allowance is provided.

If you're someone who enjoys solving problems, developing leaders and making good hotels even better, we'd love to hear from you.

This role reports to the Regional General Manager.

About the Role

You’ll partner with Hotel Managers to build high-performing hotels that consistently deliver outstanding guest experiences, commercial success and operational excellence.

Key responsibilities include:

• Coaching, developing and supporting Hotel Managers to strengthen leadership capability and deliver outstanding results.
• Improving commercial performance through effective revenue management, cost control and performance planning.
• Driving consistency across your portfolio, ensuring brand standards, compliance and operational excellence are maintained.
• Using performance data, guest feedback and business insight to identify opportunities and implement meaningful improvements.
• Leading change, supporting hotel openings, transitions and improvement projects where required.
• Building strong relationships with central support teams, owners and stakeholders to achieve shared business objectives.
• Acting as a trusted deputy to the Regional General Manager, contributing to regional strategy and wider business initiatives.

About You

You're an experienced hotel leader who knows how to get the very best from both people and performance.

You bring a calm, pragmatic approach, enjoy developing others and aren't afraid to roll your sleeves up when a hotel needs support. Commercially astute and operationally credible, you're equally comfortable coaching a first-time Hotel Manager as you are presenting performance plans to senior stakeholders.

We're looking for someone who brings:

• Proven success as a multi-site General Manager or within a large, complex hotel operation.
• Exceptional leadership skills, with a passion for developing future General Managers.
• Strong commercial awareness, with experience improving financial performance and operational efficiency.
• A thorough understanding of branded hotel operations, guest satisfaction and quality standards.
• The ability to analyse business performance and translate insight into action.
• Excellent communication and stakeholder management skills, building credibility at every level.
• Resilience, adaptability and a solutions-focused mindset in a fast-moving environment.

Key Requirements

• This role requires regular travel between sites. A valid driving licence is essential.
• This role will be subject to a DBS check for the successful candidate.
• This role requires the successful candidate to hold (or obtain) a personal licence and the post holder may be required to act as a Designated Premises Supervisor (DPS).

Benefits

Our rewards package includes:

• Car Allowance
• Access to employee rates, offering huge discounts on hotel stays around the globe!
• Attractive discounts across a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support through our Employee Assistance Programme.
• Career development through fully funded apprenticeships and our internal development programme.

Next Steps

At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] – we're here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.