Security Officer

ABM UK; South Normanton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work

Life resources

Crisis support

Job summary

ABM UK is seeking a Security Officer at MCARTHUR GLEN - EAST MIDLANDS to act as the public face of the security team. You will deliver exemplary security and customer service to visitors and tenants, patrolling the site and responding to incidents with professionalism.

The role requires a valid SIA and CCTV license, strong customer service skills, and a proactive approach. 47 hours per week, Monday to Sunday, with a competitive pay rate and a comprehensive benefits package.

Qualifications

• SIA licence and CCTV monitoring required.
• First Aid training or certification desired.
• Strong customer service and professional attitude required.

Responsibilities

• Interact with visitors/tenants to provide first-class service.
• Conduct regular site patrols and remain proactive.
• Assist visitors and respond to incidents per site policies.
• Keep the site safe and secure, reporting non-conformances.
• Liaise with Control Room and keep team informed at all times.
• Record incidents and ensure timely responses to security issues.
• Monitor for unauthorised access and maintain radio discipline.
• Complete training and be available to cover extra shifts as needed.

Skills

SIA & CCTV license

First Aid Training

Customer service

Teamwork

Job description

LOCATION: MCARTHUR GLEN - EAST MIDLANDS

SHIFT PATTERN: Various Monday-Sunday, 47 hours per week

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department at [e-mail]. We’re here to help!

ROLE OVERVIEW AND PURPOSE

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.

KEY RESPONSIBILITIES

• Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
• Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
• Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
• Ensuring all incidents are managed in accordance with site policies and procedure
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
• Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
• Record/log all non-conformances and emergencies with the appropriate control room operatives
• Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
• Maintain vigilance and highlight/manage unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
• Undertake any other reasonable duties as required to meet the needs of the business.
• Any other reasonable duties as requested by your line manager
• Ensure a timely response to all security issues and events
• Complete all training requirements as requested by line manager
• Be available to cover at least one additional shift per month if requested to cover absence/annual leave
• Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
• Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you

REQUIRED SKILLS AND EXPERIENCE

• Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard
• One team approach
• Take ownership of all situations to ensure tasks are completed or escalated when necessary.
• To always stay motivated aim high and achieve
• To respect all staff and visitors within the shopping centre
• SIA and CCTV license essential
• First Aid Training

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

• Mental Health support and Life Event Counseling

• Get Fit Programme

• Financial and legal support

• Cycle to work scheme

• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers

• Life: Search for resources and tools on topics ranging from family and life to health, money and work

• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visitwww.abm.co.uk.