Area cleaning Supervisor

Citrus Facilities Management; Portsmouth; On-site; GBP 38,000 - 48,000; Full time

Job summary

Citrus Facilities Management is seeking an Area Supervisor to oversee on-site facilities services across multiple Portsmouth locations. You will manage security, cleaning and maintenance, ensure service quality and safety, and be the main customer contact.

Lead site teams, coordinate staffing, monitor performance metrics, and drive continuous improvements while supporting budget oversight and collaborating with senior management to support growth in the region.

Qualifications

• Experience in facilities management or related services (security, cleaning, maintenance) required.
• Proven people management skills, including team leadership, scheduling, and performance management.
• Strong customer relationship skills with the ability to communicate professionally and manage expectations.
• Excellent organizational and planning abilities, including reporting and documentation.
• Strong problem-solving and decision-making abilities focused on safety and service quality.
• Comfort working on-site and traveling between locations within the Portsmouth area; valid driver’s license beneficial.
• Previous experience in an area, regional, or contract management role preferred; FM/soft services background advantageous.
• Relevant vocational training or qualifications in facilities management, security, or cleaning services beneficial.

Responsibilities

• Oversee security, cleaning and maintenance across multiple sites in Portsmouth.
• Lead site teams, coordinate staffing and scheduling, and act as primary customer contact.
• Monitor service quality, safety, and compliance with customer agreements; drive improvements.
• Conduct site visits, track performance metrics, and resolve issues.
• Support budget oversight, reporting, and collaboration with senior management for growth.

Skills

Facilities management

People management

Customer relationship

Organizational skills

Problem solving

On-site mobility

Job description

Company Description

Citrus Facilities Management (Citrus UK) partners with customers across the UK to provide manned services including security, cleaning, and maintenance, creating positive, well-managed environments. The company supports a wide range of properties and focuses on delivering a hassle-free approach to facilities management. Customers select the services they wish to outsource, and Citrus UK manages the operational details. The team is known for a friendly, energetic culture and a commitment to doing things differently while being proud to make a meaningful impact.

Role Description

The Area suoervisor is a full-time, on-site role based in Portsmouth, responsible for overseeing facilities services across multiple customer locations. This role includes managing day-to-day operations for security, cleaning, and maintenance services, ensuring service quality, safety, and compliance with customer agreements. The Area Manager will lead and support site teams, coordinate staffing and scheduling, and act as the primary point of contact for customers in the assigned area. Daily activities involve conducting site visits, monitoring performance metrics, resolving issues, and implementing improvements to enhance efficiency and customer satisfaction. The role also includes budget oversight, reporting on operational outcomes, and collaborating with senior management to support growth and continuous improvement.

Qualifications

• Experience in facilities management or related services (security, cleaning, maintenance), with a strong understanding of operational best practices.
• Proven people management skills, including team leadership, coaching, scheduling, and performance management across multiple sites.
• Customer relationship skills, with the ability to communicate effectively, manage expectations, and resolve issues promptly and professionally.
• Organizational and planning skills, including time management, prioritization, and attention to detail in reporting and documentation.
• Strong problem-solving and decision-making abilities, with a focus on safety, service quality, and continuous improvement.
• Comfort working on-site and traveling between locations within the Portsmouth area; valid driver’s license is beneficial.
• Previous experience in an area, regional, or contract management role is preferred; background in FM or soft services is an advantage.
• Relevant vocational training or qualifications in facilities management, security, or cleaning services are beneficial.