ARC Operator (CDC)

City Of Doncaster Council; Doncaster; On-site; GBP 40,000 - 60,000; Part time

Job summary

The City of Doncaster Council is seeking a part-time ARC Operator to provide exceptional customer service, including monitoring CCTV and emergency response. The ideal candidate will engage with the community, ensuring a focus on social care. A range of employee benefits is offered, including well-being support and a generous pension scheme.

Benefits

Generous local government pension scheme

Well-being support

Employee benefits and discounts

Qualifications

• Ability to converse easily with customers in accurate spoken English.
• Commitment to safeguarding and promoting welfare.

Responsibilities

• Deliver first-class customer service for 24/7 contract.
• Monitor CCTV and respond to emergencies.
• Assist with out-of-hours repairs.

Skills

Customer service

Communication

Job description

Based at: Civic Office, Doncaster

Salary details: Grade 6, £25,981 - £26,815 pro rata

Contract Type: Permanent

Hours: Part time, 26.25 hours per week

Closing date: 1st September 2025

Enhanced Level DBS Disclosure is required for appointment to this post

The City of Doncaster Council is a confident, ambitious organisation which puts improving the life of its residents at the centre of everything we do. You have a opportunity to be part of this in the role of ARC Operator.

To work as part of a team delivery first class, professional customer service, primarily providing the Council’s 24 hour, 365 days per year contract including CCTV monitoring and response, both during normal working hours and out of hours. You will be responsible for the delivery of an emergency response, action and monitoring function, including CCTV, ensuring a social care focused approach.

You will also work across teams delivering customer services through a diverse range of access channels, including face to face, telephone, intercom, door access control, text and email.

You will also be assisting with St Leger Homes with carrying our duties to support residents with out of hours repairs and arranging for repairs to be carried out.

In return for your hard work and dedication, we can offer you the chance to be part of a great team dedicated to ensuring that all people in Doncaster thrive. You will also have access to a variety of attractive employee benefits including competitive leave entitlement, a generous local government pension scheme, a wide range of well-being support and development opportunities. You will also have access to a range of staff discount and benefits schemes. More information on the benefits available to you as a City of Doncaster Council employee can be found in the attached benefits book.

Please ensure you view the job summary and job profile as you will need to demonstrate in your application form how you meet the required criteria

Shortlisting and interview dates to be confirmed.

For any further information, please contact Richard Tansley [e-mail]

If you require support with completing the application or with interview skills in general, please contact the Advance team via email [e-mail] or visit their website www.advancedoncaster.co.uk for further details.

Doncaster Council is committed to meeting the needs of our diverse community where we strive to improve the quality of life for all. We are also committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share these commitments.

City of Doncaster Council is a disability confident employer committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled people who meet the minimum criteria for the job, are flexible when assessing people so disabled applicants have the best opportunity to demonstrate they can do the job and make reasonable adjustments as required.

This post involves working with adults and therefore if successful you will be required to apply for a disclosure of criminal records check at an enhanced level. Further information about the Disclosure Scheme and can be found at www.gov.uk/disclosure-barring-service-check

English Fluency Duty Under The Immigration Act 2016: As you are applying for a customer facing role, you must have the ability to converse easily with customers being able to provide advice and guidance in accurate spoken English

To apply please click the Apply Now link below..