Aquatic and Sports Courses Manager

Serco Group plc; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading leisure services provider in Birmingham seeks an Aquatic & Sports Course Manager for a part-time position at Stechford Leisure Centre. This role involves leading a team of instructors, managing swimming and sports programmes for about 2000 children, ensuring safety and operational standards, and driving customer engagement. Ideal candidates will have ASA Level 2 or STA qualifications, strong leadership skills, and experience in leisure operations. This position offers a pro rata salary of £16,560 and various corporate benefits.

Benefits

Free membership at the Centre

Discounted use of classes and facilities

6% employer matched pension contribution

Up to 22 days annual leave (Pro Rata)

Life assurance up to 2x base salary

Qualifications

• Experience in leisure operations and programme management.
• Strong leadership and customer service skills.
• Enhanced DBS clearance required.

Responsibilities

• Leading and developing Swim Teachers and Sports Coaches.
• Managing and growing swimming and sports course programmes.
• Driving customer engagement and retention.

Skills

Leadership skills

Customer service skills

Education

ASA Level 2 or STA Qualification

NPLQ or Rescue Test for Teachers

Job description

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Serco: Stechford Leisure Centre

Permanent, Part Time (20 hours p/w)

£16,560 pa pro rata + Corporate Benefits Package

Serco Leisure is recruiting for an Aquatic & Sports Course Manager for our Stechford Leisure Centre. You will play a key role in creating high-quality swimming and sports programmes that help our community live healthier and more active lives.

In this fast-paced and rewarding role, you will lead a team of instructors and coaches, ensure the smooth running of our programmes, and drive participation and customer satisfaction across the centre.

What you'll be doing

• Leading and developing our Swim Teachers and Sports Coaches
• Managing and growing our swimming and sports course programmes – approx. 2000 children and daytime school swimming.
• Driving customer engagement, retention and revenue
• Ensuring safety and high operational standards across the pool environment
• Managing school swimming, waiting lists and community outreach
• Supporting reporting, stock management and programme updates

What you'll need

• ASA Level 2 or STA Qualification
• NPLQ or Rescue Test for Teachers (or willing to obtain qualification)
• Experience in leisure operations and programme management
• Strong leadership and customer service skills
• Enhanced DBS clearance

Why Serco

A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

A place for you: Our staff provide the best possible service for our customers, and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• Up to 22 days annual leave (Pro Rata) + Public Holidays
• Life assurance up to 2x base salary
• For all Leisure benefits please see Employee Benefits (moreleisure.com)

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Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

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