Aptitude Software - Senior Account Manager - UK

Aptitude Software Limited; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

ShareSave scheme

Private healthcare

Income protection

Pension Scheme

Health Cashplan

Employee Assistance Programme

Dental Benefits

Flexible working options

Family Friendly Leave

Bike 2 Work Scheme

Employee Referral Bonus

Job summary

Aptitude Software is seeking a Senior Account Manager to strategically manage and grow enterprise client portfolios. This role focuses on account ownership, client retention, and driving revenue growth across the global customer base.

You will cultivate relationships with senior stakeholders, identifying expansion opportunities and ensuring the delivery of long-term client value. This position is based in London with a hybrid working model, requiring in-office presence two days per week.

Qualifications

• 5+ years of experience in Account Management or Enterprise Sales.
• Proven experience managing large enterprise accounts with revenue growth.
• Strong commercial acumen and negotiation skills.

Responsibilities

• Manage and grow a portfolio of strategic enterprise accounts.
• Build relationships with senior stakeholders and act as a strategic advisor.
• Identify upsell and cross-sell opportunities to drive revenue growth.
• Lead commercial discussions, renewals, and contract negotiations.
• Develop strategic account plans aligned to client objectives.

Skills

Account Management

Enterprise Sales

Strategic Accounts

Commercial Negotiations

Stakeholder Engagement

Relationship Management

Job description

Join us as a Senior Account Manager at Aptitude Software, where you will play a strategic and commercially focused role in managing and growing a portfolio of enterprise clients. You will be responsible for building senior stakeholder relationships, driving account growth, identifying expansion opportunities, and ensuring clients realise long-term value from Aptitude’s solutions.

This role is focused on commercial account ownership, revenue growth, strategic relationship management, and client retention across Aptitude’s global customer base.

You Will Be

• Managing and growing a portfolio of strategic enterprise accounts, with ownership of client relationships, commercial performance, and long-term account strategy
• Building strong, trusted relationships with senior stakeholders and acting as a strategic advisor across finance, operations, and technology functions
• Identifying upsell, cross-sell, and expansion opportunities across Aptitude’s product suite to drive incremental revenue growth
• Leading commercial discussions including renewals, pricing negotiations, contract extensions, and account planning activities
• Developing and executing strategic account plans aligned to client priorities and business objectives
• Driving high levels of client retention and customer satisfaction across your account portfolio
• Partnering closely with Product, Professional Services, Support, and Partnerships teams to ensure successful delivery and ongoing client value.
• Managing escalations effectively and acting as a senior point of contact for key client stakeholders
• Providing accurate forecasting, pipeline visibility, and account reporting to senior leadership
• Representing Aptitude and Fynapse professionally at executive-level meetings, client reviews, and industry events
• Maintaining a strong understanding of Aptitude’s product suite, market positioning, and broader finance technology landscape

Managing a strategic book of business with ownership for achieving a 12% annual growth target, balancing retention protection with proactive expansion and commercial development

What We Offer

• ShareSave scheme - ability to purchase company shares on preferential terms
• Private healthcare
• Income protection and group life insurance
• Pension Scheme
• Company Funded Health Cashplan
• Employee Assistance Programme
• Access to Private Dental Benefits
• Flexible / hybrid working options
• Enhanced Family Friendly Leave for adoption, maternity and paternity
• Bike 2 Work Scheme
• Employee Referral Bonus

Where You’ll Be

This role is based from our London office and we support hybrid working

To us at Aptitude, hybrid working means that our employees come together for 2-days per week at their local office. It’s an opportunity for our teams to collaborate, solve problems together and to be engaged and involved in the wider community of our business.

We ask employees to come into the office every Wednesday and give you the flexibility to choose your other day

Job requirements

What We’re Looking For

• 5+ years of experience in Account Management, Enterprise Sales, Strategic Accounts, or a commercially focused client-facing role within SaaS or fintech
• Proven experience managing large enterprise accounts and driving revenue growth within existing customer bases
• Strong commercial acumen with experience owning renewals, upselling, and complex commercial negotiations
• Experience engaging and influencing senior stakeholders and C-suite executives
• Ability to manage multiple strategic accounts within a fast-paced, high-growth environment
• Excellent communication, presentation, and relationship management skills
• Strong organisational skills with a proactive, solutions-oriented mindset
• Experience within financial technology, enterprise software, ERP, or finance transformation environments is highly desirable
• Entrepreneurial attitude with a collaborative, high-performance approach to client management