SAP Service Delivery Manager

DXC Technology; Leeds; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

DXC Technology is seeking an experienced SAP Service Delivery Manager to lead one of our strategic SAP engagements. The role is hybrid, with one day onsite per week in Yorkshire, and involves end-to-end SAP service delivery, governance, and client leadership across multiple geographies.

You will manage SLA/KPI performance, drive continual service improvement, and partner with Sales, Presales and Account teams to identify growth opportunities while ensuring alignment with the customer’s SAP

Qualifications

• Extensive experience leading SAP Managed Services and Service Delivery engagements.
• Experience managing offshore delivery teams across geographies and time zones.
• Proven track record estimating, planning and transitioning SAP AMS takeover services.
• Demonstrated success managing senior stakeholder relationships and escalations.
• Experience operating in sensitive customer environments.
• Experience driving FDR management and account growth.
• Collaborating with Sales, Presales and Account teams.

Responsibilities

• Own end-to-end SAP service delivery for a strategic global customer.
• Maintain accountability for service performance, stability and customer satisfaction.
• Lead governance reviews monthly, quarterly and with executives.
• Manage SLA/KPI performance and identify risks and improvements.
• Lead incident and escalation management and drive service improvement initiatives.
• Act as the primary SAP service delivery lead for a strategic account.
• Build relationships with senior stakeholders and manage governance and risks.
• Oversee AMS transition, offshore delivery, and multi-country coordination.

Skills

SAP Managed Services

Offshore delivery

Stakeholder management

SAP S/4HANA

SAP S/4HANA Public Cloud

ITIL Foundation

Job description

Job Description

Join our team as our SAP Service Delivery Manager.

Hybrid with 1 day a week onsite in Yorkshire.

DXC Technology is continuing to invest in and grow its SAP Practice and is seeking an experienced SAP Service Delivery Manager to lead one of our most strategic customer engagements.

What You'll Be Doing

Service Delivery Leadership

• Own end-to-end SAP service delivery for a strategic global customer.


• Maintain accountability for service performance, stability and customer satisfaction.


• Lead monthly, quarterly and executive governance reviews.


• Manage SLA and KPI performance and proactively identify service risks and improvement opportunities.


• Lead critical incident and escalation management activities.


• Drive continual service improvement initiatives.

Strategic Client & Account Leadership

• Act as the primary SAP service delivery lead and trusted advisor for a strategic customer account.


• Build and maintain strong relationships with senior business and IT stakeholders.


• Own customer governance, risk management and escalation resolution.


• Partner with Sales, Presales and Account teams to identify opportunities for service improvement and growth.


• Support contract renewals, service expansions and future SAP initiatives.


• Ensure service delivery remains aligned with the customer's evolving business objectives and SAP strategy.

AMS Transition & Offshore Delivery Management

• Lead AMS estimation, transition and takeover activities across multi-country and multi-geography environments.


• Establish transition governance, operational readiness plans and service acceptance criteria.


• Ensure successful knowledge transfer from programmes into managed services.


• Lead globally distributed delivery teams and drive effective collaboration between onsite and offshore resources.


• Manage delivery quality, performance and customer expectations across multiple time zones.

Commercial & Growth Management

• Drive Financial Demand and Resource (FDR) management activities across the account.


• Identify opportunities for service expansion, optimisation and account growth.


• Work closely with Sales, Presales and Account teams to develop growth opportunities.


• Support customer presentations, business cases, proposals, renewals and expansion opportunities.


• Maintain awareness of contractual commitments, commercial risks and delivery obligations.

What We're Looking For

• Extensive experience leading SAP Managed Services and Service Delivery engagements.


• Strong experience managing offshore delivery teams across multiple geographies and time zones.


• Proven track record estimating, planning and transitioning SAP AMS takeover services.


• Demonstrated success managing senior stakeholder relationships and critical customer escalations.


• Strong experience operating within highly sensitive customer environments.


• Significant experience driving FDR management, commercial governance and account growth initiatives.


• Proven ability to collaborate effectively with Sales, Presales and Account Management teams.


• Deep practical experience supporting SAP S/4HANA environments and transformation programmes.


• Excellent communication, leadership and influencing skills.


• Strong commercial and customer-focused mindset.

Preferred Experience

• SAP S/4HANA Public Cloud experience.


• SAP Business Technology Platform (BTP) experience.


• ITIL Foundation or higher certification.


• Experience working within global system integrators or consulting organisations.


• Knowledge of SAP Cloud ALM, SAP Solution Manager and SAP for Me.


• Experience supporting customers through major outsourcing or transformation programmes.

Working Pattern

You should expect to be onsite (Yorkshire area) with the customer one or two days a week on average, with increased presence during key periods such as go-lives, service transitions, or major incidents.

You’ll effectively become part of the customer’s extended organisation, so relationship-building and visibility on-site are just as important as delivery expertise.

Why DXC Technology?

At DXC, we believe in empowering our people to drive meaningful change. Our investment in our people, our customers, and operational excellence is what fuels our continued success. You’ll be part of a high-profile, single-customer engagement where you can genuinely make an impact and take real ownership of delivery. You’ll also benefit from the support of a well-established internal SAP practice, with deep functional, technical, and cloud expertise, alongside clear progression opportunities into senior delivery leadership or account management roles.

In addition, DXC offers a competitive salary and a flexible benefits package designed to support you both professionally and personally - including pension, private medical cover, and wellbeing programmes.

If you're looking for a role where you can take ownership, make a visible impact, and grow your career within a supportive and forward-thinking organisation, we’d love to hear from you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.