Apprenticeship Team Coordinator

Capita; Moreton-in-Marsh; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Salary up to £27k

23 days holiday

Pension

Cycle2work

Maternity leave

Volunteer days

Employee networks

Onsite facilities

Job summary

Capita Fire Service College in Moreton In Marsh is seeking an Apprenticeship Team Coordinator to provide reliable coordination and administrative support across the apprentice journey. You will connect learners, employers and Delivery Coaches to ensure onboarding, records and communications are completed accurately and on time.

The role involves handling enrolments, maintaining learner records, supporting progress reviews and coordinating employer meetings.

Qualifications

• Experience of providing high-quality coordination or administration in a busy, customer-focused environment.
• Experience of maintaining accurate records, trackers and documentation across multiple workstreams.
• Confident user of Microsoft 365, including Outlook, Copilot, Teams, Word and Excel, with the ability to learn new systems quickly.

Responsibilities

• Coordinate enrolment and onboarding activity from initial referral through to an agreed start.
• Issue welcome information and joining instructions, gather required documentation and monitor outstanding actions.
• Create and maintain accurate learner records and ensure information is available to relevant colleagues.
• Coordinate initial appointments and handovers between learners, employers and Delivery Coaches.
• Support progress reviews, learner meetings and other key activity, working with Delivery Coaches and employers.
• Coordinate employer meetings, invitations, papers, notes and follow-up actions.
• Gather information and maintain complete, accessible employer documentation.
• Track agreed employer actions and support timely resolution or escalation.
• Maintain organised, accurate and auditable records in line with agreed processes and data protection requirements.
• Collate evidence and documentation for internal reviews, audits and external assurance activity.
• Support reporting, action tracking and deadline monitoring across the provision.
• Complete routine data checks, identify gaps or inconsistencies and refer them for correction.
• Provide meeting, diary, inbox, action-log and document administration for the Apprenticeship Team.
• Support resource planning, team communications and coordination of shared activity.

Skills

Coordination

Administration

Microsoft 365

Communication

Tools

Outlook

Teams

Copilot

Word

Excel

Job description

Apprenticeship Team Coordinator

The Apprenticeship Team Coordinator provides reliable, high-quality coordination and administrative support across the apprentice journey. The role connects learners, employers, Delivery Coaches and internal support functions, ensuring that onboarding, records, communications, meetings and follow-up actions are completed accurately and on time. This is a coordination and administration role. It does not replace the professional accountability of Delivery Coaches for teaching, learning, assessment or progress decisions, nor the accountability of specialist teams for compliance, safeguarding, SEND or quality assurance.

Responsibilities

• Coordinate enrolment and onboarding activity from initial referral through to an agreed start.
• Issue welcome information and joining instructions, gather required documentation and monitor outstanding actions.
• Create and maintain accurate learner records and ensure information is available to relevant colleagues.
• Coordinate initial appointments and handovers between learners, employers and Delivery Coaches.
• Support progress reviews, learner meetings and other key activity, working with Delivery Coaches and employers.
• Coordinate employer meetings, invitations, papers, notes and follow-up actions.
• Gather information and maintain complete, accessible employer documentation.
• Track agreed employer actions and support timely resolution or escalation.
• Maintain organised, accurate and auditable records in line with agreed processes and data protection requirements.
• Collate evidence and documentation for internal reviews, audits and external assurance activity.
• Support reporting, action tracking and deadline monitoring across the provision.
• Complete routine data checks, identify gaps or inconsistencies and refer them for correction.
• Provide meeting, diary, inbox, action-log and document administration for the Apprenticeship Team.
• Support resource planning, team communications and coordination of shared activity.

About You

• Experience of providing high-quality coordination or administration in a busy, customer-focused environment.
• Experience of maintaining accurate records, trackers and documentation across multiple workstreams.
• Confident user of Microsoft 365, including Outlook, Copilot, Teams, Word and Excel, with the ability to learn new systems quickly.
• Strong written and verbal communication skills, with the confidence to liaise professionally with learners, employers and colleagues.

About Fire Service College: The Fire Service College (FSC) is a world-renowned further education training college that provides a range of resilience focused courses and programmes ranging from apprenticeships to fully accredited qualifications. On a 300-acre site FSC provides both practical and classroom-based learning in addition to remote/customer site delivered courses. FSC courses and programmes are accredited with SFJ Awards, Highfields, Institution for Fire Engineers, FireQual, Lantra, JOIFF and Proboard/NFPA. Customers range from fire and rescue services, police forces, ambulance services, the military, various commercial organisations to individuals who wish to further their careers. FSC attracts learners from international fire and rescue services from the Middle East and across Europe. Our Vision is for Capita Fire Service College to be a strategic learning partner for our clients. This will allow us to improve our clients’ organisational capability and jointly deliver better business outcomes for them. In order to achieve this, we need to simplify, be truly client focused about our clients and invest in our learning capability.

What’s in it for you?

• Offering a salary of up to £27,000 depending on skills & experience
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Subsidised canteen, bar and gym facilities onsite (free membership)
• Free accommodation during the working week if required
• Free parking onsite
• Better work life balance
• Opportunity to gain further qualifications and upskill
• You will work at a world-renowned further education training college
• You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors.
• There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
• Our purpose is to create a better outcome for you. Join us and discover a career with purpose.

Location: Moreton In Marsh , United Kingdom

Time Type: Full time

Contract Type: Permanent

Capita is an AI-enabled business services partner. We work with organisations across the public and private sectors, helping them deliver better, more efficient services. Every day, millions of people rely on services we support across central and local government and regulated industries. We combine technology, data and AI with the expertise and judgement of our people to help clients solve complex challenges and deliver better outcomes for the people and communities they serve.

AI & Fair Recruitment at Capita At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you. How We Use AI in Our Hiring Process To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers.

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

We want everyone to have the best chance of succeeding as they move through their application and start their career with us.

We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.