Apprenticeship – Customer Order Management Level 2

Kirklees College; Ovingdean; On-site; GBP 16,000 - 20,000; Full time

Job summary

Cummins Ltd in Huddersfield offers a Customer Order Management apprenticeship within the UK Customer Service unit. You will complete a Level 2 Customer Service qualification on completion.

This developmental role provides exposure to how a major global organization operates, with a focus on order management, reporting, and delivering excellent customer care while gaining hands-on experience in supply chain planning.

Qualifications

• Applicants must have GCSE English and Maths at grade 4/C or above.
• Proactive approach to tasks and opportunities with urgency and energy.
• Customer focus with ability to build relationships and deliver solutions.
• Accountability and reliability to meet commitments.
• Clear written and verbal communication across audiences; IT familiarity with Excel/Outlook.

Responsibilities

• Representing the customer within the department at meetings.
• Communicating order requirement changes to the client in a timely manner.
• Undertaking analysis and reporting on abnormal demand findings.
• Running reports and distributing them to relevant departments.
• Acting as onsite representative to expedite parts to the warehouse and provide customer care.

Skills

Customer service

Communication

Proactiveness

IT literacy

Education

GCSE English and Maths (Grade 4/C or above)

Tools

Microsoft Excel

Outlook

Job description

Cummins Ltd

Sales, marketing and procurement

The Customer Order Management Apprentice role is a developmental position within the UK Customer Service business unit. On completion of this apprenticeship, you will obtain a Level 2 Customer Service qualification.

We are looking for an enthusiastic Customer Order Management apprenticeship to join our team specializing in Supply Chain Planning for our UK Customer Service business unit in Huddersfield. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!

For this particular role we are under a legal obligation to ensure that candidates have completed a (Standard) Background Check. The (Standard) Background Check consists of an identity check, a comprehensive 5-year history check covering employment, education and any gaps, and criminal record checks to be considered for this role.

In this role, you will make an impact in the following ways:

• Representing the customer within the department in relevant meetings
• Representing the client to the customer by communicating any potential changes in order requirements in a timely and appropriate manner
• Undertaking analysis and identifying abnormal demand and report findings as necessary
• Running and actioning required reports and distributing to relevant departments
• Acting as an onsite representative to expedite parts to the warehouse
• Being an active member of the customer support team and providing excellent customer care

To be successful in this role you will need the following:

• Applicants must have achieved GCSE Grade 4/C or above in English and Mathematics, as well as Grade 4/C or above across all other subjects
• Proactive Approach to all tasks taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Customer focus with building strong customer relationships and delivering customer-centric solutions
• Ensures accountability by holding self and others accountable to meet commitments
• Communication skills, written & verbal. To be able to effectively express messages and ideas in a clear, organized and relevant manner for a variety of audiences
• IT Skills with the knowledge and confidence to work on Microsoft Excel/Outlook and other IT forums

Why Cummins

As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.

For this particular role we are under a legal obligation to ensure that candidates have completed a (Standard) Background Check. The (Standard) Background Check consists of an identity check, a comprehensive 5-year history check covering employment, education and any gaps, and criminal record checks to be considered for this role.

About the employer

Cummins Ltd

Cummins Turbo Technologies is the only manufacturer focused solely on medium- to heavy-duty diesel engine turbo technologies. For more than 60 years, we have delivered innovative, reliable turbocharger solutions for our customers. Our vision for turbocharger solutions, thanks to our rich company heritage derived from our Holset®brand, sets us apart as a technology leader.